The Role
Manage and validate the organization's Learning Management System to ensure regulatory compliance (FDA, TGA, NSF). Oversee system configuration, validation lifecycle, change control, audit readiness, training administration, data reconciliation with HRIS, reporting, and end-user support. Partner with Regulatory and Quality to maintain inspection readiness and support L&D operations.
Summary Generated by Built In
At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.
The LMS System Administrator is responsible for the administration, governance, validation, and continuous improvement of the organization’s Learning Management System (LMS) within a highly regulated environment. This role serves as the system owner, ensuring the LMS operates in a validated state, supports global regulatory requirements (including FDA, TGA, NSF, and other applicable regulatory bodies), and maintains inspection readiness at all times. The role also supports Learning & Development operations to ensure effective training delivery, accurate assignment, and full compliance across the organization.
The LMS System Administrator is responsible for the administration, governance, validation, and continuous improvement of the organization’s Learning Management System (LMS) within a highly regulated environment. This role serves as the system owner, ensuring the LMS operates in a validated state, supports global regulatory requirements (including FDA, TGA, NSF, and other applicable regulatory bodies), and maintains inspection readiness at all times. The role also supports Learning & Development operations to ensure effective training delivery, accurate assignment, and full compliance across the organization.
RESPONSIBILITIES
LMS Administration, Validation & Compliance
- Serves as system owner and primary administrator of the LMS, managing system configuration, user roles, workflows, and integrations.
- Maintains the LMS in a validated state, including managing system upgrades, patches, and releases in alignment with validation requirements.
- Leads validation activities, including development and execution of validation documentation and periodic reviews.
- Owns validation lifecycle activities, including documentation and testing, ensuring full traceability from system requirements through verification and compliance evidence.
- Owns change control for system updates and enhancements, including impact assessments, risk evaluations, and required documentation.
- Ensures compliance with global regulatory requirements governing electronic records, electronic signatures, and training documentation.
- Maintains audit trails and system records to ensure data integrity, traceability, and inspection readiness.
- Serves as SME during regulatory inspections and internal/external audits; supports responses to audit observations and corrective actions.
- Partners with Regulatory to ensure alignment with enterprise quality systems and regulatory expectations.
Training Administration & LMS Operations
- Manages LMS operations, including course setup, curricula, training assignments, learning paths, and user administration.
- Maintains training records, course catalog, and user data to ensure accuracy, completeness, and compliance.
- Coordinates training programs, including onboarding, GMP/compliance training, and enterprise learning initiatives.
- Maintains training schedules and supports logistical planning, communications, and materials management.
- Ensures proper version control and maintenance of training materials, including updates and archival of obsolete content.
Data Integrity, Reporting & Reconciliation
- Tracks training completion, qualifications, and compliance metrics; generates reports for leadership and regulatory review.
- Utilizes advanced Excel skills to reconcile LMS data against HRIS records, identifying discrepancies and ensuring employees are accurately assigned and completing required training.
- Performs routine audits of training data to maintain accuracy, completeness, and compliance across systems.
End-User Support & L&D Coordination
- Manages the Learning & Development shared mailbox, responding to employee inquiries and resolving LMS-related issues in a timely manner.
- Provides troubleshooting support for system access, training assignments, and user issues.
- Tracks and maintains employee certifications, ensuring accurate entry, renewal tracking, and reporting.
- Supports onboarding processes by tracking progress and notifying stakeholders of training completion status and delays.
WHAT YOU NEED
- Bachelor’s degree in Information Systems, Business, Human Resources, or related field.
- 5+ years of LMS administration experience, preferably within a regulated environment; experience with Noverant is a plus.
- Experience supporting validated systems and audit/inspection readiness activities.
- Knowledge of system validation processes and global regulatory expectations related to training and electronic systems.
- Proficient in Microsoft Excel, including data analysis, reconciliation, and reporting.
- Strong documentation, organization, and project management skills.
- Strong communication skills with the ability to support stakeholders and interface with auditors and inspectors.
- High attention to detail with the ability to manage multiple priorities in a compliance-driven environment.
WHAT WE OFFER
- Competitive compensation
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- Bachelor's degree in Information Systems, Business, Human Resources, or related field.
- 5+ years of LMS administration experience, preferably within a regulated environment.
- Experience supporting validated systems and audit/inspection readiness activities.
- Knowledge of system validation processes and global regulatory expectations related to training and electronic systems.
- Proficient in Microsoft Excel, including data analysis, reconciliation, and reporting.
- Experience reconciling LMS data against HRIS records.
- Strong documentation, organization, and project management skills.
- Strong communication skills to support stakeholders and interface with auditors and inspectors.
- High attention to detail and ability to manage multiple priorities in a compliance-driven environment.
- Experience with Noverant.
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The Company
What We Do
We’re a team of dreamers, scientists, doctors, and health enthusiasts – all working toward the same goal – helping every individual discover and achieve their best possible health. We do it by creating innovative health solutions and by owning every process, from R&D to product delivery and customer service. We intend to defy expectations of good health through home testing technology, dietary and lifestyle education, and superior nutritional products.
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