LMS Specialist

Description
Work Arrangement:
This role is based remotely but if you live within a 50-mile radius of Austin, Detroit, Mountain View or Warren, you are expected to report to that location three times a week, at a minimum.
Role Overview:
The LMS Specialist drives innovation and optimizes processes in GM's enterprise learning landscape. This role leads the implementation and change management of new Learning Management Systems, requiring strong project management and teamwork.
The specialist provides strategic oversight, leverages data analysis to support the global learning technology roadmap, and manages complex data integrations for GM's platforms. Success depends on global collaboration, critical thinking, and adaptability in a fast-paced environment, making this position vital to the ongoing advancement of GM's learning solutions.
Responsibilities:

• Drive daily operation of GM's enterprise learning platforms, delivering consistent, high-quality support and optimal functionality for all users.

• Comprehensive expertise of both Cornerstone SBX and Degreed platforms, encompassing advanced knowledge of their features, capabilities, and seamless operation within an enterprise learning environment.

• Collaborate closely with Solutions Enablement and GM Information Technology teams to architect, implement, and launch essential projects that introduce innovative technologies and platforms, all designed to elevate and streamline the user experience.
• Oversee and optimize the global portfolio of learning tools, systems, and business processes, ensuring seamless support for all learner groups across GM.
• Ensure strict compliance with established standards and governance protocols to safeguard personal data, consistently aligning all business operations with Legal and Data Privacy requirements.
• Conduct routine User Acceptance Testing (UAT) for the Cornerstone SBX platform to ensure optimal system performance and seamless user experience.
• Demonstrated proficiency in Learning Management System (LMS) security roles, including a comprehensive understanding of their assignment processes and best practices to ensure appropriate access and system integrity.
• Collaborate proactively with Solutions Enablement and IT teams to oversee enhancement requests.
• Serve as the primary reporting liaison for Tier 2 inquiries, providing expert guidance and timely resolution to complex requests.
• Ensure seamless integration and optimal functionality between the Learning Management System (LMS) and Workday, proactively addressing any issues to maintain consistent and efficient user experience.
• Engage with LMS/LXP Technical Support and external vendors to troubleshoot complex technical problems, coordinate bug fixes, and oversee the deployment of hotfixes or system patches during outages or malfunctions.
• Develop, update, and maintain comprehensive technical documentation, including system configuration records, troubleshooting protocols, and standard operating procedures (SOPs).
• Assess pre-release platform features through technical evaluation, identifying potential benefits, risks, and compatibility issues to inform organizational participation decisions.

Role Qualifications:

• 5-7+ years of professional experience, ideally handling complex, large-scale projects, including extensive involvement with multi-faceted data integrations (e.g., profile, training, functional, and country-specific data).
• Experience with Cornerstone, Saba, Degreed, and Workday.
• Bachelor's Degree preferred, or equivalent work experience.
• Analytical Expertise: Advanced proficiency in analyzing learning data, driving project development, implementing learning solutions, and measuring their effectiveness.
• Project Management & Adaptability: Exceptional project management capabilities-detail-oriented, resourceful, and adept at managing multiple priorities simultaneously within dynamic environments.
• Interpersonal & Relationship-Building Skills: Proven track record in creating best practices from the ground up to support diverse business processes and learning systems. Skilled in conflict resolution and cultivating strong relationships and networks to foster collaboration and shared best practices across business functions.
• Communication: Outstanding written and verbal communication skills, with the ability to articulate complex concepts clearly and effectively to diverse audiences.

Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $88,100 to $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:
GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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