Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll have the opportunity to collaborate with our instruction design and instructor team, populate our Blackbaud University Learning Management System (LMS) with various training types, and elevate the client experience within the LMS. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks. We’ll be thrilled if you have experience with the Docebo Learning Suite.
What you will be doing: (Job duties and responsibilities)
Executing strategies associated with our Learning Management System (LMS) and data infrastructure
Supporting and enforcing standard operating procedures
Inputting training content from source documents within a set timeframe
Verifying that LMS course submissions are complete and accurate
Creating and following process documentation
Detailed auditing to ensure ongoing system quality
Use your exceptional troubleshooting skills to assist our training support team resolve customer issues within the LMS
Identify new, more efficient ways to execute daily tasks
Responding to customer chats and emails
What we will want you to have: (Job requirements and preferences)
Bachelor’s degree is preferred, but not required
1-3 years of experience in Learning Management Systems (Docebo Learn LMS experience preferred)
Familiar with Agile methodologies (scrum, sprint, grooming etc.)
HTML and CSS knowledge preferred
Excellent communication skills, both written and oral
Ability to work independently in a fast-paced environment
Strong attention to details
Outstanding organizational and communication skills conducive to collaboration with virtual team members; able to work effectively in a cross-functional environment
Must possess an understanding of information technology and relational database applications
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Top Skills
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As
the leading software provider exclusively dedicated to powering social impact, Blackbaud
expands what is possible across the nonprofit and education sectors, at companies committed to
social responsibility, and for individual change makers. Built specifically for fundraising,
nonprofit financial management, digital giving, grantmaking, corporate social responsibility and
education management, Blackbaud’s essential software accelerates impact through unmatched
expertise and powerful data intelligence. Millions of people across more than 100 countries
connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that
creates a better, more connected
world.
When nonprofits, social impact
teams, schools and individual
change-makers have powerful and
effective foundational infrastructure,
they transform our communities and
our world.
Gallery
