Salary & Benefits:
Minimum starting salary of $66,000; Commensurate with experience.
Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
Primary Duties:
1. Provide administrative and technical support for the learning management system (Blackboard) and associated web applications managed by eLearning Technologies, ensuring reliable system performance and effective use by faculty, staff, and students.
2. Build and maintain strong collaborative relationships with the university community to support timely issue resolution, high levels of customer service, and continuous improvement of teaching and learning technologies. Translate non-technical user needs and feedback into actionable technical requirements, bridging the gap between end users and technical solutions.
3. Support, maintain, and troubleshoot client/server systems and web applications. Collaborate with campus and vendor partners to implement enhancements and support the ongoing operation and improvement of supported systems.
4. Provide statistics and system analysis on assigned projects, LMS usage, and third-party applications. Communicate findings clearly to both technical and non-technical audiences, translating complex data into actionable insights. Monitor and report on system and application performance metrics.
5. Serve as a project lead on assigned IT initiatives and implementations that support teaching, learning, and student success. This includes facilitating conversations with non-technical stakeholders to define project goals and translating those goals into technical plans and deliverables.
6. Conduct research and evaluation of software, hardware, operating systems, and emerging technologies. Recommend solutions that support the university’s teaching, learning, and educational computing needs.
7. Support identity and access management services for web applications, including single sign-on (SSO), multi-factor authentication (MFA). Collaborate with campus and vendor partners to ensure secure and reliable authentication services.
8. Perform other duties as required/assigned by leadership.
Required Knowledge, Skills and Abilities:
- Bachelor’s degree.
- Minimum of two (2) years of professional experience in web applications.
- Minimum of two (2) years of professional experience programming and supporting web applications.
- Minimum of two (2) years of professional experience with SQL.
- Minimum of two (2) years of experience with IT Service Management (ITSM).
- Experience working under pressure, multi-tasking, and meeting deadlines in a fast-paced environment.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to develop and maintain professional and collegial relationships with peers, customers, administrators, vendors, etc.
- Must be able to demonstrate how to protect and safeguard sensitive information with the highest level of confidentiality.
- Cooperative team player who can collaborate effectively with faculty/staff of all levels throughout the university.
- Strong customer service skills.
Preferred Knowledge, Skills and Abilities:
- Experience working in higher education.
- Master’s degree in computer science or related field.
- Experience with learning management systems (Blackboard), video platforms (Panopto), accessibility tools (Blackboard Ally), emergency communication platforms (Alertus, Rave), virtual meeting platform (Zoom), survey and assessment tools (Qualtrics), and student information systems (Workday).
- Experience with IT Service Management (Team Dynamics) and iPaas.
- Experience with Linux, as well as PHP, Python, cURL, and SQL programming w/version control.
- Experience with Power BI and related dashboard/report building.
- Experience with Web Content Accessibility Guidelines (WCAG).
How to Apply:
Attach your cover letter and resume. Applications missing required documents will not be considered. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Kim Kenward ([email protected]). If you need technical assistance, please contact Human Resources at [email protected].
Application Deadline: Application review begins July 20, 2026. This posting may be closed at any time at the discretion of the University.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.
Skills Required
- Bachelor's degree
- Minimum of two (2) years professional experience in web applications
- Minimum of two (2) years professional experience programming and supporting web applications
- Minimum of two (2) years of experience with SQL
- Minimum of two (2) years of experience with IT Service Management (ITSM)
- Experience working under pressure, multitasking, and meeting deadlines
- Excellent written, verbal, and interpersonal communication skills
- Ability to develop and maintain professional and collegial relationships with peers, customers, administrators, vendors
- Ability to protect and safeguard sensitive information with highest level of confidentiality
- Cooperative team player who can collaborate effectively across campus
- Strong customer service skills
- Experience working in higher education
- Master's degree in computer science or related field
- Experience with Blackboard (LMS), Panopto, Blackboard Ally, Alertus, Rave, Zoom, Qualtrics, and Workday
- Experience with TeamDynamix (ITSM) and iPaaS
- Experience with Linux, PHP, Python, cURL, and SQL programming with version control
- Experience with Power BI and dashboard/report building
- Experience with Web Content Accessibility Guidelines (WCAG)
What We Do
Grand Valley State University is a public university based in Allendale, Michigan, that offers over 350 undergraduate and graduate programs, combining rigorous academics with hands-on learning.
