LIS Scheduler

Posted 18 Days Ago
Be an Early Applicant
Stevenage, Hertfordshire, England
5-7 Years Experience
Biotech
The Role
The LIS Scheduler role involves managing instrument portfolios on behalf of clients, planning work for contracted and non-contracted instruments, and coordinating operations to ensure equipment functionality and customer satisfaction. Responsibilities include scheduling work orders using CMMS, liaising with contractors, communicating work priorities, and ensuring compliance with quality and safety standards.
Summary Generated by Built In

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleLIS Scheduler
Location(s)
GSK Stevenage (UK) – Customer Site

In his/her role as Customer Service Representative, he/she manages the portfolio of instruments agreed with PerkinElmer on behalf of the client(s). He/she is responsible for planning the work required on contracted and sometimes non-contracted instruments, for organising and coordinating the work and must ensure that non-contracted work is invoiced. He/she operates on the customer's site(s), or remotely, in compliance with quality/safety and deadline objectives in order to guarantee an optimum level of equipment operation and thus customer satisfaction.

Job Responsibilities

  • Using the Computerized Maintenance Management system (CMMS), assigns, distributes and schedules, where required, work orders liaising with the appropriate supervisor or third party contractor.
  • On a daily basis, receives all written and electronic customer work requests for and verifies completeness of all entries, where required enters information into the CMMS, issues work order to appropriate Supervisor or third party contractor.
  • Using the CMMS schedules all off site calibration send away for as identified by the CMMS.
  • Liaises with third party contractor and procurement to ensure valid purchase order (PO) numbers are in place for all non-contract work orders.
  • Communicates with end user and third party contractor to determine priority of the work to be performed and gain agreement on an appropriate date for the service and/or repair.
  • Communicates with end user to ensure an appropriate hand over of equipment to calibrated off site and ensure that the equipment is calibrated within a timely fashion.
  • Uses Client system(s) to book third party contractor site visits.
  • Communicates with site LIS Technical Administrator and Site Security to advise of visiting Third Party Contractor.
  • Liaises with LIS Technical Administrator to ensure all calibration labels are prepared and distributed where required, following documented process.
  • Keeps end user appraised as to the status of the work order until completion of work
  • Reviews and updates CMMS records to ensure they accuractely reflect current status of equipment. Where changes effect GxP equipment ensures compliant procedures have been followed.
  • Escalates in a timely manner, any issues or concerns that arise
  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

  • Sense of Customer Service, Excellent understanding of Customer Care
  • Good interpersonal skills
  • Excellent written and verbal communication skills
  • Good organizational skills
  • Experience of working with CMMS databases
  • Proficiency in Microsoft office packages, Excel, Word, Powerpoint, Outlook

Basic Qualifications:

  • Good Educational Background, 3 – 5 years administrative experience OR 2 to 3 years' higher education or equivalent experience in commercial management

Preferred Qualifications:

  • Knowledge or experience of Life Science Industry Knowledge and experience of GxP
     
The Company
HQ: Shelton, CT
6,342 Employees
On-site Workplace

What We Do

For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.

PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.

Learn more at www.newperkinelmer.com.

Jobs at Similar Companies

Takeda Logo Takeda

ICSS Business Engagement and Demand Partner GPD (Global Portfolio Division)

Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
Hybrid
Bratislava, SVK
50000 Employees

Pfizer Logo Pfizer

Patient Case Manager, SAS & Patient Support, GTx and Hemophilia

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Remote
Hybrid
Memphis, TN, USA
121990 Employees
149K-249K Annually

SOPHiA GENETICS Logo SOPHiA GENETICS

BioPharma Business Development Director

Artificial Intelligence • Big Data • Healthtech • Software • Biotech
3 Locations
450 Employees

Similar Companies Hiring

SOPHiA GENETICS Thumbnail
Software • Healthtech • Biotech • Big Data • Artificial Intelligence
Boston, MA
450 Employees
Pfizer Thumbnail
Pharmaceutical • Natural Language Processing • Machine Learning • Healthtech • Biotech • Artificial Intelligence
New York, NY
121990 Employees
Takeda Thumbnail
Software • Pharmaceutical • Manufacturing • Healthtech • Biotech • Analytics
Cambridge, MA
50000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account