Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration technology that enables businesses to connect, communicate, and collaborate more effectively. We have a strong track record of growth, profitability, and fostering an environment where everyone matters. While we move fast and think big, we also invest in our people, encourage innovation, and provide opportunities for long-term career growth. Many of our employees have been with us for 10, 15, and even 20+ years.
Our culture is built on teamwork, transparency, and accountability. We support one another, celebrate successes together, and continuously strive to improve.
Are you ready to make your mark?
The Linux Systems Administration (LSA) team manages and operates the Linux infrastructure powering Intermedia's production services across multiple on-premises and cloud data centers.
Our team is distributed across the US and EMEA, working collaboratively on infrastructure automation, platform lifecycle management, monitoring, and incident response.
You'll work alongside experienced Linux Systems Administrators and DevOps Engineers who value automation, Infrastructure as Code, thorough documentation, and continuous improvement.
What You'll Do
Linux Infrastructure
- Provision, configure, monitor, and decommission Debian-based virtual machines across Hyper-V, VMware ESXi, and OLVM environments using Cinc (Chef) and Ansible automation.
- Perform routine Linux system administration, troubleshooting, and maintenance.
- Participate in operating system upgrades and lifecycle management.
- Develop, review, and maintain Cinc (Chef) cookbooks, Ansible playbooks, roles, data bags, and environments.
- Improve infrastructure automation and configuration consistency.
- Onboard servers into internal monitoring systems and Grafana.
- Configure SNMP-based monitoring and alerting.
- Investigate monitoring alerts and assist in resolving operational issues.
- Participate in production monitoring during scheduled shifts.
Assist in operating shared infrastructure services, including:
- RabbitMQ
- Elasticsearch
- Graylog
- Grafana
- Postfix mail relay clusters
- BIND DNS servers
- Sentry
- Apply operating system and security updates through CI/CD pipelines and unattended upgrades.
- Maintain firewall configurations (iptables, IP sets, F5 LTM/GTM).
- Assist with TLS certificate lifecycle management using DigiCert and internal Certificate Authorities.
- Participate in production incident response, disaster recovery activities, and post-incident reviews.
- Help identify root causes and contribute to long-term operational improvements.
- Maintain runbooks, operational documentation, knowledge base articles, and SaaS GRID documentation in Confluence.
Participate in infrastructure modernization initiatives, including:
- Hypervisor migrations (VMware ESXi and Hyper-V to OLVM)
- Debian major-version upgrades
- Legacy platform migrations
- Data center consolidation and decommissioning
Skills, Knowledge & Expertise
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- 1–4 years of hands-on Linux systems administration experience (Debian or Ubuntu preferred).
- Solid understanding of Linux fundamentals, including:
- systemd
- networking (VLANs, DNS, NTP)
- filesystems
- user and group management
- LDAP authentication
- Experience with at least one configuration management platform (Ansible or Chef/Cinc).
- Familiarity with virtualization platforms such as Hyper-V, VMware ESXi, or KVM/OLVM.
- Basic Bash scripting skills and the ability to understand and modify existing Python scripts.
- Understanding of web servers and reverse proxies, particularly Nginx.
- Basic knowledge of TLS/SSL certificate management.
- Experience using Git for source control and code reviews.
- Ability to work in production environments while following change management procedures.
- Good written English skills for documentation and collaboration across distributed teams.
- Experience administering RabbitMQ, Elasticsearch, or Graylog.
- Familiarity with Postfix mail relay configuration.
- Experience with F5 LTM/GTM or A10 load balancers.
- Knowledge of monitoring tools such as Grafana, Telegraf, and SNMP.
- Exposure to Docker and containerized workloads.
- Familiarity with Percona MySQL and XtraBackup.
- Experience with TeamCity or similar CI/CD platforms.
- Experience with NetBox or other IPAM/DCIM solutions.
- Knowledge of enterprise backup solutions such as Veeam or NetBackup.
- Familiarity with Test Kitchen and Dokken for local Chef cookbook testing.
Technology Stack
Virtualization | Hyper-V, VMware ESXi, OLVM
Configuration Management | Cinc (Chef), Ansible
Web Services | Nginx, Apache
Containers | Docker
Messaging | RabbitMQ
Search & Logging | Elasticsearch, Graylog
Monitoring | Grafana, Telegraf, SNMP
Mail | Postfix
DNS | BIND
Load Balancing | F5 LTM/GTM, A10
Security | iptables, IP sets, Qualys, Splunk, Falcon, DigiCert, Internal CA
Package Repositories | Sonatype Nexus, Aptly, Artifactory
Databases | Percona MySQL, H2
CI/CD | TeamCity, GitLab
Collaboration | Confluence, ServiceNow, Redmine
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
- 1-4 years of hands-on Linux systems administration experience (Debian or Ubuntu preferred)
- Strong understanding of Linux fundamentals (systemd, networking: VLANs, DNS, NTP; filesystems; user/group management)
- Experience with LDAP authentication
- Experience with at least one configuration management platform (Ansible or Chef/Cinc)
- Familiarity with virtualization platforms (Hyper-V, VMware ESXi, KVM/OLVM)
- Basic Bash scripting and ability to understand/modify existing Python scripts
- Understanding of web servers and reverse proxies, particularly Nginx
- Basic knowledge of TLS/SSL certificate management
- Experience using Git for source control and code reviews
- Ability to work in production environments while following change management procedures
- Good written English skills for documentation and collaboration
- Experience administering RabbitMQ, Elasticsearch, or Graylog
- Familiarity with Postfix mail relay configuration
- Experience with F5 LTM/GTM or A10 load balancers
- Knowledge of monitoring tools such as Grafana, Telegraf, and SNMP
- Exposure to Docker and containerized workloads
- Familiarity with Percona MySQL and XtraBackup
- Experience with TeamCity or similar CI/CD platforms
- Experience with NetBox or other IPAM/DCIM solutions
- Knowledge of enterprise backup solutions such as Veeam or NetBackup
- Familiarity with Test Kitchen and Dokken for local Chef cookbook testing
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
