Chi Networks, headquartered in Chicago, is an innovative Managed Service Provider with global operations supported by data centers across three time zones. We specialize in delivering a comprehensive suite of cloud services, including Infrastructure Software as a Service (SaaS) and Virtual Desktop Infrastructure (VDI) solutions. Our teams support global clients with a strong focus on operational discipline, security, and reliability.
Chi Networks is looking to hire an L2 Linux Engineer with hands-on experience in Linux administration and Zabbix monitoring. This role requires strong troubleshooting skills and experience supporting production environments in a 24×7 managed services setup.
Key Responsibilities
Provide L2-level support for Linux-based systems (production and non-production)
Monitor system health and performance using Zabbix
Investigate alerts, incidents, and performance issues and take corrective actions
Handle escalations from L1 support teams and ensure SLA adherence
Perform routine system administration tasks (user management, patching, services)
Assist with server hardening, security updates, and capacity monitoring.
Coordinate with network, storage, and application teams during incident resolution
Maintain documentation, SOPs, and monitoring configurations
Participate in rotational shifts supporting 24×7×365 operations
Requirements
Qualifications
2–5 years of experience in Linux system administration (RHEL / CentOS / Ubuntu)
Strong hands-on experience with Zabbix monitoring (configuration, alerts, dashboards)
Good knowledge of:
Linux OS internals, processes, and services
Basic networking (TCP/IP, DNS, ports)
Shell scripting (basic to intermediate)
Experience working in a ticketing / ITIL-based support environment
Exposure to virtualization or cloud platforms is a plus
Location & Additional Details
Job Type: Full-time, On-site
Location: New Delhi, India
Shift: Rotational shifts (24×7 support environment)
Experience Level: L2
Skills Required
- 2-5 years of experience in Linux system administration
- Hands-on experience with RHEL, CentOS, or Ubuntu
- Strong hands-on experience configuring and using Zabbix monitoring, alerts, and dashboards
- Knowledge of Linux operating system internals, processes, and services
- Basic networking knowledge, including TCP/IP, DNS, and ports
- Basic to intermediate shell scripting skills
- Experience in a ticketing or ITIL-based support environment
- Availability for rotational shifts in a 24/7 support environment
- Exposure to virtualization or cloud platforms
What We Do
Chi Networks is a Chicago-headquartered managed service provider delivering cloud and managed IT solutions to organizations. Its offerings include Infrastructure as a Service, Virtual Desktop Infrastructure, private and hybrid cloud, hosted environments, help-desk support, and integrated security and network operations. The company emphasizes tailored technology services, 24/7 support, data-center operations, cybersecurity, and infrastructure management to improve customers’ security, performance, and business outcomes.
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