Job Description
FLSA:
Exempt
Department:
Maintenance Leadership
Job Title:
Line Program Manager
Reports To:
Director of Maintenance
DOT/ NON- DOT:
DOT
Position Summary
Plans, organizes, and manages customer interface in aircraft maintenance and repair operations for designated customer programs including both hangar and line maintenance activities. Develops and implements actions to accomplish delivery of quality products and services in accordance with aircraft maintenance schedules. Develops operating plans and manpower requirements necessary to meet both short and long term objectives. Expectation is to consistently meet set KPIs, set clear expectations for supervisors and hold them accountable to those expectations, and ensure 100% safety compliance at all times.
Job Duties and Responsibilities
1
Plan, schedule, and manage all activities of aircraft maintenance and repair operations on a customer program, including both hangar and line maintenance activities.
2
Provide liaison directly with customers, and Project Supervisors within the limits of existing contracts and agreed-upon work scopes, to ensure maximum customer satisfaction while managing cost-effective operations.
3
Ensure that all maintenance activities comply with customer requirements, FAA regulations, and company policy.
4
Responsible for all budgetary items to include but not limited to fixed hours, T&M hours, EBITDA, leftover material and TAT.
5
Responsible for the managing the program team to adequately address all relevant issues within applicable specifications and standards. Escalates issues that cannot be resolved by the team to the Director of Maintenance.
6
Prepare necessary customer requirement plans to ensure achievement of planned milestones. Prepares other reports and correspondence relative to program operations, status, costs and status sheet to accurately reflect the aircraft status.
7
Maintain liaison with management in other functional areas to exchange information, coordinate efforts, report status, and resolve problems.
8
Initiate and recommend approval of personnel actions including PTO, pay changes, performance appraisals, promotions, transfers, and leaves of absence.
8
Interview, select and/or recommend hire of employees; and provides appropriate training for departmental personnel.
9
Document, report, and investigate all accidents in accordance with SMS policy and procedures.
10
All other duties as assigned.
Decision Discretion
Decisions made by this role that DO NOT require approval. (This does no bypass need for communication)
1
Adjustment of billable labor hours under 25 hours
2
Team PTO requests
Decisions that will require approval.
1
Adjustment of Billable labor hours in excess of 25 hours
2
Expenses in excess of $500
3
Individual PTO requests
Key Interactions
Internal
Departments or Job Titles
Purpose
Executives, Leadership and Operations Staff from FAS
Collaboration to ensure accuracy and timeliness of production outputs
Executives, and Operations Staff from other MROS
Collaboration to ensure accuracy and timeliness from MROS
Employees (Team FAS)
Daily Interaction and Project Communication
External
Businesses or Organization
Purpose
C-Level and Executive Staff from Holdings Company
Daily/weekly/monthly reporting
Customers, Vendors and Officials/Representatives
Daily/weekly/monthly reporting
Position Profile
Required
Desired
Level
Academic Qualifications
Bachelor’s degree in Aircraft Maintenance Technology or related field; or equivalent background providing knowledge of appropriate business, industry, and technical principles, procedures and management techniques.
x
Languages
Must be able to read, write, and speak effectively in English regarding safety sensitive work activities, per FAA requirements.
x
Special Licenses
Position requires FAA A&P license in good standing.
x
Previous Experience
Minimum 8 (eight) years related experience, including at least five years in a project management and supervisory capacity, providing knowledge of tier one customer’s aircraft maintenance program.
x
Integrated technical and operations management experience required.
x
Tools (technology, special equipment, etc.)
Proficiency in MS Office applications to include: Outlook, Excel, Word, and Project.
x
Required Skills
Strong leadership, organizational, and project management skills
x
Advanced technical reading/writing skills
x
Ability to maintain discretion and confidentiality
x
Interpreting plans, diagrams, blueprints, and other technical documents
x
Working Conditions
Personal Protective Equipment
Work safely and follow safety rules and regulations. Take action to prevent others from engaging in unsafe practices. Endorse Flightstar’s SMS safety culture.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor’s degree in Aircraft Maintenance Technology or a related field, or equivalent relevant background
- Effective English reading, writing, and speaking skills for safety-sensitive work activities
- FAA Airframe and Powerplant license in good standing
- At least 8 years of related experience
- At least 5 years of project management and supervisory experience
- Experience with tier-one customer aircraft maintenance programs
- Integrated technical and operations management experience
- Proficiency with Microsoft Office, including Outlook, Excel, Word, and Project
- Strong leadership, organizational, and project management skills
- Advanced technical reading and writing skills
- Ability to maintain discretion and confidentiality
- Ability to interpret plans, diagrams, blueprints, and technical documents
What We Do
MRO Holdings is an aviation services and solutions provider with four airframe maintenance and modification facilities, and a technical solutions organization: Aeroman in El Salvador, Flightstar in Jacksonville, FL, TechOpsMX in Queretaro, Mexico and North State in Winston-Salem, NC. In addition, MRO Holdings recently launched a new comprehensive technical solutions organization called MRO Solutions, located in El Salvador. MRO Holdings is a World-Class aircraft maintenance and modifiation provider; we deliver long term solutions for the aviation industry. Our philosophy at MRO Holdings is simple: to recruit, train and invest in the best people in the industry to align our services and solutions with the long-term needs of our clients.
