Primary Responsibilities
- Diagnose and resolve end-user issues related to hardware, operating systems, applications, peripherals, and basic network connectivity.
- Prepare, image, deploy, repair, and replace laptops, desktops, mobile devices, and peripherals. Manage asset inventory, lifecycle replacements, and hardware troubleshooting.
- Manage user accounts, password resets, group memberships, permissions, and access to standard applications. Support Microsoft 365 applications such as Outlook, Office, and Teams, VPN, and other productivity software.
- Document solutions, update knowledge bases, follow ITSM processes, identify recurring issues, and suggest improvements.
- Escalate complex issues to specialized teams, assist with root-cause analysis, support IT projects (upgrades, rollouts), and coordinate with networking, security, and systems teams.
Position Requirements
Qualified candidates will possess the following:
- Experience supporting non-technical users with patience and clear communication
- Exposure to both remote and in-person troubleshooting
- Hands-on experience with: Laptop/desktop setup and troubleshooting (windows and/or macOS); Printers, docks, monitors, mobile devices, peripherals; Performing device imaging, swaps, repairs, and refreshes
- Basic asset tracking or inventory experience
- Related college coursework or certifications (e.g. preferred certifications include CompTIA A+, Network+, Security +; Microsoft 365 Certified Fundamentals; Microsoft Certified Windows Client; and Microsoft Certified Endpoint Administrator)
- Experience with ticketing systems such as Monday.com or ServiceNow is preferred, but not required.
Candidates must be able to lift up to 30lbs to carry technical supplies when needed.
LifeShield at a Glance:
With approximately $100 million in assets, LNIC and its subsidiary combine for a dynamic insurer currently providing Third Party Administration services across the lines of business we offer. LNIC is affiliated through common ownership with The Midland Group family of companies, including MidFirst Bank, which specializes in banking and mortgage servicing. This affiliation allows LifeShield to leverage the resources of the Nation’s largest privately held banking organization, while remaining nimble and responsive to opportunities, focusing on the life and supplemental accident and health insurance segments of our industry.
AM Best reaffirmed LifeShield's rating of B++. Since 2001, LifeShield National Insurance Co. has held a rating of B++ by AM Best Company, a widely recognized independent insurance industry ratings firm. This is the fifth highest rating possible out of a total of 16. LNIC is headquartered in Oklahoma City, OK and services over 80,000 policyholders.
Qualifications Education Required High School or better. Experience Required Experience providing both remote and in-person troubleshooting and technical support Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience supporting non-technical users with patience and clear communication
- Exposure to both remote and in-person troubleshooting
- Hands-on experience with laptop/desktop setup and troubleshooting (Windows and/or macOS)
- Experience with printers, docks, monitors, mobile devices, and peripherals
- Performing device imaging, swaps, repairs, and refreshes
- Basic asset tracking or inventory experience
- Related college coursework or certifications
- Preferred certifications: CompTIA A+, Network+, Security+, Microsoft 365 Certified Fundamentals, Microsoft Certified Windows Client, Microsoft Certified Endpoint Administrator
- Experience with ticketing systems such as Monday.com or ServiceNow
- Ability to lift up to 30 lbs when needed
- High school diploma or higher
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
