Customer Success GTM Manager

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Customer Success GTM Manager will lead the sales development of lifecycle management offerings around our branded Support Services and Enterprise Agreements from partners. The portfolio currently includes Enterprise Agreements (EAs) from leading vendors such as Cisco, Palo Alto, Genesys, and Juniper.
The role will focus on lead generation activities, driving pipeline growth and
ensure effective go-to-market (GTM) execution and alignment with NTT Data’s priorities, collaborating closely with group services teams, portfolio management, and external vendors.

What you'll be doing

Key Responsibilities

Portfolio Strategy and Expansion

• Develop and implement a go-to-market (GTM) strategy for branded support services and multi-vendor enterprise agreement enablement and adoption.
• Broaden the portfolio beyond existing major vendors by onboarding and integrating additional vendor agreements.
• Align service offerings with market demands, customer needs, and NTT Data priorities.

Lead Generation and Pipeline Creation

• Work closely with marketing and sales teams to design campaigns, identify target segments, and create performing lead generation activities.
• Track and manage the pipeline to ensure consistent growth and alignment with revenue objectives.

Collaboration with Group Services Teams and Portfolio Management

• Align with portfolio management teams to ensure offerings are consistent with the organization’s strategic priorities and customer value goals.
• Contribute to the design and delivery of services that reinforce NTT Data’s leadership in recurring services and enterprise agreements.
• Establish, in collaboration with Customer Success Managers and the delivery teams, standardized processes for onboarding, renewals, upsell opportunities, and customer engagement.

  

Stakeholder Alignment and Vendor Collaboration

• Build and maintain relationships with major vendors like Cisco, Palo Alto, Genesys, Juniper, and new partners to optimize service alignment and collaboration.
• Regularly engage with vendor account teams and internal sales teams to refine GTM strategies.

  

Organizational Learning and Growth

• Lead initiatives to train internal stakeholders on new tools, processes, and vendor agreements.
• Promote knowledge-sharing across teams to ensure best practices in lifecycle management and customer success are embedded in operations.

Qualifications

• Bachelor’s degree in Business, Marketing, or related fields
• 5+ years of experience in lifecycle management, customer success, or support services, with a focus on enterprise agreements.
• Strong knowledge of multi-vendor environments, including agreements with Cisco, Palo Alto, Genesys, and Juniper is a plus.
• Proven ability to drive GTM strategies, develop lifecycle frameworks, and align cross-functional teams.
• Exceptional communication and relationship-building skills with internal and external stakeholders.
• Familiarity with subscription-based business models and recurring revenue strategies.
• Proficiency in CRM and lifecycle management tools 
• Fluency in Dutch/French and good verbal and written knowledge of the other language as well as English

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.