Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We’re looking for a Lifecycle Marketing Senior Manager to architect and execute the lifecycle strategy that powers our product drops.
This role owns how fans experience each drop — from anticipation to launch-day conversion and post-drop re-engagement. You will design structured, repeatable lifecycle programs that maximize sell-through, drive revenue velocity within compressed launch windows, and increase repeat participation across future drops.
You’ll partner closely with Merchandising, Product Development, Brand, Analytics, and Operations to ensure lifecycle strategy supports buy quantities, margin targets, and sell-through goals — while preserving the premium positioning of the business.
You will report into the Director of Lifecycle Marketing, Global Flywheel and serve as the lifecycle lead for the drops business.
What You’ll DoOwn Lifecycle Strategy for Drop-Driven CommerceDesign lifecycle programs specifically built for limited-release, time-bound drops — supporting both fan engagement and disciplined commercial outcomes.
Build Structured Launch PlaybooksDevelop repeatable frameworks for:
- Tease and anticipation-building
- Audience priming and demand shaping
- Launch-day orchestration
- Sell-through acceleration
- Post-drop re-engagement and next-drop priming
Align lifecycle programming with:
- SKU-level performance goals
- Buy quantities and inventory risk
- Margin and pricing strategy
- Assortment roles (hero, volume driver, entry point)
Ensure lifecycle messaging protects long-term brand trust while driving short-term performance and reflects:
- Product quality
- Limited availability
- Cultural relevance
- Elevated storytelling
- Develop lifecycle strategies that speak to anime fans as collectors, community members, and cultural participants — not just shoppers
- Ensure each drop feels like a meaningful fan moment, even when not tied to a specific franchise release
- Balance cultural credibility with disciplined commercial performance, driving both fan excitement and sell-through
Define and track metrics specific to drop commerce, including:
- Revenue velocity during launch windows
- Sell-through by segment
- Repeat drop participation rate
- Incremental revenue contribution from lifecycle programming
- AOV and conversion rate during drop windows
Partner with Merchandising and Analytics to:
- Review drop performance
- Assess segmentation effectiveness
- Identify segmentation and cadence learnings
- Translate insights into refined lifecycle strategies for future launches
We’re excited about candidates who bring:
Direct Experience in Drop-Based or Limited-Release Commerce- 8+ years in lifecycle or retention marketing
- Experience supporting limited releases or event-based product launches
- Understanding of how lifecycle strategy impacts sell-through and inventory risk
- Comfortable owning revenue and performance KPIs
- Strong grasp of ecommerce fundamentals (conversion, AOV, sell-through, margin sensitivity)
- Experience operating in fast-moving launch environments with fixed deadlines
- Hands-on experience with lifecycle marketing platforms (e.g., Braze or similar)
- Experience building behavioral segmentation strategies tied to purchase history, fandom affinity, and drop participation
- Experience partnering closely with Merchandising, Planning, Brand, Creative, and Analytics
- Ability to align lifecycle programs with buy quantities, pricing tiers, and assortment strategy
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
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Skills Required
- 8+ years in lifecycle or retention marketing
- Experience supporting limited releases or event-based product launches
- Understanding of how lifecycle strategy impacts sell-through and inventory risk
- Comfortable owning revenue and performance KPIs
- Strong grasp of ecommerce fundamentals (conversion, AOV, sell-through, margin sensitivity)
- Experience operating in fast-moving launch environments with fixed deadlines
- Hands-on experience with lifecycle marketing platforms (e.g., Braze or similar)
- Experience building behavioral segmentation strategies tied to purchase history, fandom affinity, and drop participation
- Experience partnering with Merchandising, Planning, Brand, Creative, and Analytics for launch alignment
What the Team is Saying
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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