Department: NAM – Digital Commerce
Reports to: Senior Manager, Lifecycle Marketing & CRM
Location: North Vancouver, B.C. or Remote Canada
Your Opportunity at ARC’TERYX
As a Lifecycle Marketing Campaigns Coordinator, you will support the execution of Arc’teryx’s campaign program, ensuring the seamless deployment of campaigns and promotions that deepen engagement and strengthen omnichannel engagement across digital and retail touchpoints. Partnering closely with teams across Digital Commerce, Brand, Retail, and Technology, you will support lifecycle marketing initiatives that play a critical role in driving sustainable revenue growth and long-term guest value.
Meet Your Future Team:
The Lifecycle Marketing & CRM team builds meaningful relationships with Arc’teryx guests through personalized, data-driven communications across channels. By combining customer insight, experimentation, and cross-functional collaboration, the team delivers lifecycle experiences that connect brand storytelling, product moments, and transactional interactions into a cohesive omnichannel guest journey.
If you were the Lifecycle Marketing Campaigns Coordinator now, here are some of the core activities you would be doing:
- Executing lifecycle marketing campaigns end-to-end across a variety of channels, including coding, QA, and campaign deployment
- Implementing A/B tests in support of experimentation and business objectives
- Collaborating cross-functionally with Technology, Creative, Merchandising, and Community Marketing teams to deliver high-impact lifecycle marketing campaigns that drive measurable business outcomes
- Coordinating and executing communication strategies focused on omnichannel experiences in partnership with Retail teams
- Tracking and reporting on lifecycle marketing KPIs, translating data into actionable insights and recommendations to support campaign strategic planning
- Supporting the regional Lifecycle Marketing & CRM team with process documentation and implementing initiatives focused on operational efficiency
Here are some of the things you could be working on in the future:
- Supporting the execution of email acquisition strategies, including A/B testing and reporting
- Supporting the execution of communication strategies on app push and SMS channels
- Supporting the Senior Specialist, Lifecycle Marketing Campaigns with the coordination of the email campaign calendar
Are you our next Lifecycle Marketing Campaigns Coordinator?
- You have a Bachelor’s degree in business, marketing, or communications or a related field
- You have 1+ year’s experience in lifecycle marketing, CRM, or retention marketing
- You can work autonomously, while collaborating with others during daily meetings and standups
- You are able to effectively manage projects, including management of schedules, asset delivery, changes to scope, and resources
- You have excellent attention to detail
- You have experience configuring/managing lifecycle marketing campaigns, wireframe automation, and marketing automation platforms (i.e. Salesforce Marketing Cloud, Klaviyo, Figma)
- You have demonstrated ability to quickly adapt to new tools and processes
- You understand best practices for email creative and templates, segmentation, dynamic content and A/B testing methodologies to improve channel performance
- You are highly skilled in Figma, HTML, CSS, and UX design practices
- You are always thinking in the shoes of the customer / consumer
- You are always thinking of Arcteryx.com in a global, sustainable fashion; finding initiatives that work both globally and for the long term
- You are innovative and creative, with a logical and methodical approach to problem solving
- You are a strong communicator who can work with cross functional teams from other channels of the business
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
- You are results-driven and have a passion for pursuing audacious goals
Compensation
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- Bachelor's degree in business, marketing, communications, or related field
- 1+ years' experience in lifecycle marketing, CRM, or retention marketing
- Experience configuring and managing lifecycle marketing campaigns and marketing automation platforms (e.g., Salesforce Marketing Cloud, Klaviyo)
- Experience with wireframe automation and marketing campaign deployment, including coding and QA
- Highly skilled in Figma, HTML, CSS, and UX design practices
- Understanding of email creative, templates, segmentation, dynamic content, and A/B testing methodologies
- Ability to track and report on lifecycle marketing KPIs and translate data into actionable insights
- Strong project management skills (scheduling, asset delivery, scope and resource management)
- Excellent attention to detail
- Ability to work autonomously and collaboratively with cross-functional teams; strong communication skills
- Demonstrated ability to quickly adapt to new tools and processes
Arc'teryx Equipment Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arc'teryx Equipment and has not been reviewed or approved by Arc'teryx Equipment.
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Inclusive Benefits Coverage — Coverage extends to part‑time employees and includes gender‑affirming care, fertility and family‑planning drugs, and adult orthodontia, with options that consider diverse household structures. Mental‑health supports and broad eligibility reinforce access across employee groups.
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Wellbeing & Lifestyle Benefits — A generous gear discount, periodic free gear, outdoor outings, and recognition programs like Arc’Adventure align with an outdoor‑oriented culture. Wellness resources such as a flexible wellness account, Headspace access, mental‑health reimbursements, Wellness Days, and an EAP enhance non‑cash value.
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Strong & Reliable Incentives — A structured bonus program applies to all regular employees with targets tied to company performance and job level, aiming for equity across roles. Additional mechanisms such as annual incentive opportunities and referral bonuses are also available.
Arc'teryx Equipment Insights
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
