GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionRoles and Responsibilities:
Partner with the global services, product engineering, and marketing to ensure a cohesive service strategy flows into the assigned Ultrasound segment programs throughout the product life cycle.
Collaborate with the Lifecycle Director, marketing, region service, and engineering to develop value propositions for services features, DFx (reliability, workflow, installation, services, and refurb/repair), field modification instructions (FMI), and VCP.
Drive service growth, VCP, and DFx into all business and product development phases.
Identify and drive delivery of VCP projects for installation, warranty, and contract service with a target of >5% annual benefits (from segment baseline)
Work with the region service teams to set, monitor, and remediate (as necessary) product I&W standards.
New product introductions: Deliver service product concept proposals with value propositions, service design inputs, assess external evaluation and initial production results, and ensure service readiness for product launch.
Installed base: Confirm service capability and stability, ensure service sustainability for quality, parts, options, upgrades and refurb/reman offerings; own and drive I&W VCP plan; maintain a life cycle dashboard per product, keep stakeholders informed, and own the action plan to resolve problems.
End of life (EOL): deliver region inputs, value propositions, and readiness for EOL.
Bachelor’s degree in Engineering/Technology within an appropriate discipline 7 years progressive experience in programs, technology, operations, or service
Experience in healthcare industry relating to imaging product programs, design, or service
Fluent in English language communications for business and technical purposes
Proven track record driving teams to deliver on business and program goals
Business acumen and ability to develop customer and business value propositions and influence the segment to invest in customer-valued service features and VCP
Demonstrated ability to make independent decisions and manage conflicting priorities in a fast-paced environment; must be responsive and willing to take ownership of issues and drive solutions
Proven communication, coaching and interpersonal skills, at all levels of the organization; able to energize and inspire
Collaborative; team player able to work closely with global product and region service teams; open to sharing information and best practices with the team
Advanced degree in engineering or business
Multi-generation segment planning and experience with an understanding of product system architecture, platforms, and core functional technologies (equipment and services)
Program management, execution planning, and control competencies
Strategic planner with ability to drive change
Excellent knowledge of segment customers and region service-related needs
Demonstrated experience on global product development
Strong business acumen as well as customer-focused influencing skills
Demonstrated GEHC leadership values
Advanced six sigma certification; BB or MBB
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud
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Additional InformationRelocation Assistance Provided: No
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What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence.
As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform.
With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world.
We embrace a culture of respect, transparency, integrity and diversity.
