Join us as Sales Manager Aftersales Iberia and take ownership of expanding our service and maintenance contracts across Spain and Portugal. This is an individual contributer role reporting directly to the Director Life Cycle Service in Spain.
You will work closely with existing customers to optimize operations, identify new service opportunities, and build long-term partnerships that drive recurring business growth.
Location: Madrid area (1 day/week in office). Travelling with a company car to our customers mainly in Madrid, and one week per month spending in Andalucia, Catalunya and Vac Country will be part of the mission.
Your tasks
In this role, you will work closely with customers to improve operations and deliver impactful service solutions. Your key responsibilities include:
Promote and sell service contract modifications and technical upgrades
Prepare quotations for upgrades, parts kits, and relocations in collaboration with Area Managers
Advise customers on efficiency improvements and material flow optimization
Manage and develop Key Accounts, ensuring satisfaction across all stakeholders
Follow the sales process, including CRM (salesforce) updates and timely follow-ups
Visit customers to present service offerings and upgrade solutions
Report weekly activities and contribute insights to lessons-learned discussions
Collaborate with Area Managers, Back Office, and the Commercial Team to maximize customer satisfaction and opportunities
Your profile
Experience in a service-oriented B2B environment; You need to understand intralogistics, material flow in a supply chain environment and how important service is for industrial clients.
Basic marketing skills for service sales
Strong customer focus and business mindset
Willingness to travel across Iberia and valid driving license for Europe
English CEFR B2 (Upper Intermediate) is preferred
Technical or business bachelor’s degree or equivalent practical experience
Knowledge of SPIN Selling, Miller Heiman PSS, or Trusted Advisor (Level 3) is an advantage
Proficiency in using tools & software: Microsoft Office 365, salesforce and SAP
What we offer
Professional growth in an innovative, international environment
A knowledgeable, supportive team to collaborate with
Opportunity to make a tangible impact on customer operations and satisfaction
Competitive salary, commission and benefits
Standard employment conditions for Spain
Company car also for private usage
Ready to join? Apply now and start your journey with us!
If you’re a passionate about Aftersales who loves to establish great customer relationships and delivering results at scale — we’d love to hear from you.
Please send us your application with a possible start date via our career page. If you have any questions, please contact Veronika Wieland-Kolumban by phone +49 (8283) 999216.
Skills Required
- Experience in a service-oriented B2B environment
- Strong customer focus and business mindset
- Technical bachelor's degree or equivalent practical experience
- Business degree or equivalent experience
- Valid driving license
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
