Forrest T. Jones & Company, Inc., and its affiliates (“FTJ”), provide insurance and insurance related services to clients, corporations, employers and individuals. These services include providing benefits through innovative life and health insurance plans, financial services, and customized insurance products for niche markets.
Position Summary
The Life Claims Examiner is responsible for the accurate and timely processing of life claims. The Life Claims Examiner is expected to provide courteous and prompt response to customer inquiries.
Expectations
- Verifies the accuracy and receipt of all required documentation for each claim submitted.
- Evaluates claims for benefit payment according to policy provisions, verifies the eligibility, and ensures that the system processes each claim correctly.
- Communicates with insureds, agents, providers, attorneys, and employers.
- Documents the claim and image systems in an accurate manner.
- Contributes to the daily workflow with regular and punctual attendance.
- Adheres to the Claims Department’s established time-in-process, production, and quality standards.
- Performs related or other assigned duties as required.
- Maintains a professional demeanor with internal and external clients, insureds, and all FSL/FTJ associates and affiliates.
Competencies
- Excellent oral and written communication skills.
- PC skills, including Microsoft Word and some experience with Excel.
- Typing ability of 45 wpm.
- Ability to learn all functions of claims processing software as is necessary for claims processing and adjudication.
- Must be able to adapt to software changes as they occur.
- Basic knowledge of life claims practices.
- Basic mathematical skills.
- Strong interpersonal skills to work effectively with others, and able to work in a team environment.
- Strong organizational skills.
- Strong analytical and interpretive skills.
- Ability to meet productivity standards with 99% financial accuracy.
- Ability to be flexible, work under pressure, and meet deadlines.
- Ability to occasionally work overtime as required.
Requisites
- High School Diploma or equivalent.
- Five years of claims processing experience required, preferably life claims.
We offer comprehensive benefits to full-time employees including company-paid medical, STD, LTD and life insurance plus voluntary dental, vision, life/AD&D insurance, 401(k) with company matching, generous paid time off and much more.
We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.
ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON THE PASSING OF A DRUG SCREEN AND BACKGROUND CHECK.
Skills Required
- High School Diploma or equivalent
- Five years of claims processing experience, preferably in life claims
- Basic knowledge of life claims practices
- Microsoft Word and Excel proficiency
- Ability to type 45 words per minute
- Basic mathematical skills
- Strong oral and written communication skills
- Strong analytical, interpretive, organizational, and interpersonal skills
- Ability to meet productivity standards with 99% financial accuracy
- Ability to work under pressure, meet deadlines, and occasionally work overtime
What We Do
Forrest T. Jones & Company (FTJ) is an insurance agency and administrator that was established in 1953 to provide insurance products and other financial services to members of associations and other affinity groups. FTJ currently provides insurance programs to more than 80 national associations and employer groups with more than 1.5 million members. We work with more than 30 of the nation’s leading insurance companies to provide members / employees with access to high quality insurance plans—many with special features and benefits not readily available elsewhere—at favorable group rates. As the flagship of an enterprise that includes two life insurance companies, a reinsurance company, and a FINRA broker/dealer, FTJ offers an exceptional level of strength and flexibility for our association and affinity group clients. Throughout the years, FTJ has worked hand-in-hand with its clients in adding value to member and customer programs through quality insurance products. FTJ has been family owned and managed since its inception, and we pride ourselves on maintaining close, personal relationships with our clients. We strive to meet their needs in a dynamic environment by applying the latest technology, marketing expertise, and our relationships in the insurance industry to attain the best possible insurance plans for their members and support those plans with old-fashioned, high-touch personal service. The company is headquartered in Kansas City, Missouri.
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