Lien Release Specialist I

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Lien Release Specialist I plays an important role in the organization by responding to and processing requests related to mortgage lien releases. Responsibilities include receiving and processing lien release requests, updating and maintaining logs, requesting recording fee checks, mailing the lien release packages, ensuring daily and monthly deadlines are met within preset guidelines.

Compensation

This role is a non-exempt position with a targeted salary range of $17.75/hour to $23.56/hour.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Review the daily Lien Release Summary Report to prioritize and manage workflow.
• Ensure all lien releases are processed within required state-specific timeframes.
• Request recording fee checks.
• Monitor and reconcile checks received daily.
• Assemble documents for review and prepare lien release drafts.
• Prepare lien releases and ensure documents are accurate.
• Send lien release, check and Deed of Trust (as applicable) to the appropriate parties for recording.
• Ensure Notes, recorded lien releases, Paid-In-Full letters and refund checks are sent to the borrower as applicable.
• Respond timely to questions and requests for lien release from mortgagors, authorized third parties and other departments.
• Update and maintain systems, logs, reports and files.
• Research and verify recording information with the county by performing internet searches or by phone.
• Follow procedures to ensure compliance with internal business standards and applicable federal, state, local or other regulatory disclosures and requirements.
• Provide support as needed with audits and cross functions to other departments/team members.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent, required. 
• Some college courses/technical training preferred.
• Minimum two years in back office financial services industry experience, preferably in mortgage loan servicing.
• Ability to organize and manage multiple priorities simultaneously.

• Ability to work well independently or within a team.

• Accurate data entry.
• Excellent interpersonal communication skills required.
• General knowledge of overall mortgage lending/ servicing process, documents and terminology.
• Prior work experience in consumer relations/customer service positions requiring excellent verbal and written communication skills is preferred.
• Basic math skills required.
• Proficiency with data entry, Microsoft Word, Excel, Outlook and PDF required.
• Familiar with basic internet searches.
• 10-key by touch strongly preferred.
• WPM: 45 words per minute.
• Familiarity with document retention software; Blitzdoc preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals with guidance/direction from more senior roles.

Complexity: Problem solving involves evaluating and selecting from established practices and standards; Decisions and actions related to the budget must be referred to the supervisor/budget manager.

Impact: Decisions and actions impact the effectiveness of own team and closely related teams.

Interaction/Supervision: Works under broad direction with some latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications.

Requirements

• The position requires the ability to occasionally move office equipment and supplies weighing up to 20 pounds for various office needs.
• Ability to operate standard office equipment and keyboards.
• Work is primarily sedentary; occasionally walks and/or stands.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: LIENR018295