firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians, which focuses on meeting each individual where they are and walking with them side by side as a trusted guide, partner, and first call on their journey to wellness.

firsthand's team members use their lived experience to build trust with these individuals and support them in obtaining socio-economic assistance and in reconnecting to primary and behavioral care. Support like this creates substantial savings for managed care organizations (Medicaid providers) and taxpayers by decreasing inappropriate healthcare utilization. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The purpose of the LPC is to closely collaborate with the shared clinical services team, delivering expert behavioral health diagnosis, treatment, and ongoing support to patients with serious mental illness across Florida, Michigan, Ohio and Tennessee.

This primarily virtual role, situated in the fun and fast-paced environment of a startup, leverages both telephone and video visit encounters to provide critical support during crises and to teach effective coping skills. By empowering individuals to manage their conditions proactively, the LPC plays a pivotal role in helping patients achieve stability and improve their quality of life, enabling them to live as fully and independently as possible.

As a LPC you will:

• Focused Short-term Counseling: Provide targeted counseling services designed for brief interventions, offering one to four 30-minute sessions. These sessions are tailored to achieve significant therapeutic outcomes in a condensed timeframe, enabling quick relief and strategic guidance for clients in need.
• Critical Suicide Crisis Support: Serve as a lifeline for individuals in acute crisis by offering immediate, compassionate, and effective intervention during suicidal emergencies. This vital role ensures safety and instills hope in moments of profound distress.
• Meticulous Documentation: Maintain detailed records of all client interactions, treatment plans, and progress notes in an Electronic Health Record (EHR) system. This meticulous documentation is essential for ensuring continuity of care and compliance with healthcare regulations.
• Collaborative Team Approach: Work closely with Psychiatric Advanced Practice Nurses (APN-Cs) to develop and implement comprehensive care plans. This collaboration enhances the quality of patient care through shared expertise and integrated health strategies.

You will be a good fit if you have:

• Experience with with counseling individuals with serious mental illness (bipolar disorder, schizophrenia, schizoaffective, major depressive disorder)
• Comfortable with allowing shadowing of peer recovery specialists and nurse practitioners
• Ability to work both autonomously as a self-starter, and collaboratively as a team member
• Strong organizational skills
• Ability to effectively and efficiently complete progress notes after patient sessions 
• Experience providing telehealth services, evidence-based treatment modalities (DBT, CBT, EFT, etc), and using Google G-suite

The experience you bring to this role includes:

• Masters degree from an accredited school
• LPC in Tennessee (required) and willing to get licensed (we cover cost) in Florida, Ohio, and Michigan
• Mental Health Services Provider Designation (MHSP)
• Telehealth clinical experience
• Familiarity and comfort with the DSM V diagnostic criteria
• Evidence of mature judgment and crisis intervention skills

Benefits 

For full-time employees, our compensation package includes base, equity and a bonus potential.Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive and inclusive culture.

Unfortunately, we are not able to offer sponsorship at this time.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.