The Role
Coordinates referrals and follow-up care across hospital, primary care, behavioral health, dental, and community services. Supports patients after hospital visits, assesses barriers such as transportation and housing, connects people with resources, promotes health literacy, documents care activities, and builds relationships with providers and community organizations.
Summary Generated by Built In
Build meaningful connections across hospital and community care while helping people move forward with confidence, support, and continuity.
Full-+time, benefit eligible position. This candidate will travel to SSM St. Clare Hospital daily.
Full-+time, benefit eligible position. This candidate will travel to SSM St. Clare Hospital daily.
The Liaison Specialist plays a key role in connecting patients with the care, resources, and follow-up services that support their health and well-being. Working as part of an integrated care team with Compass Health and SSM Health, this role helps strengthen continuity of care across hospital, primary care, behavioral health, and community settings. The Liaison Specialist builds relationships, coordinates referrals, supports health literacy, and helps identify and address barriers to care—all while honoring the strengths, goals, and individual needs of each person served.
This is a great opportunity for someone who enjoys building relationships, coordinating care across multiple systems, and helping people navigate healthcare and community resources. You’ll collaborate with hospital staff, healthcare providers, community organizations, and other partners to help create connected, person-centered pathways to care.
Key Responsibilities
- Coordinate referrals and follow-up care across medical, dental, behavioral health, primary care, and community services.
- Follow up with patients after hospital or emergency department visits and support timely access to needed services.
- Assess access barriers such as transportation, housing, and economic stability, and connect patients with appropriate resources.
- Partner with patients to identify strengths, needs, goals, and next steps while providing support, education, advocacy, and follow-through.
- Promote wellness, health literacy, and self-management through culturally responsive education and encouragement.
- Build and maintain strong referral relationships with community organizations, schools, employers, healthcare providers, and other partners.
- Support care team communication, program tracking, reporting, and documentation to promote effective outcomes.
- Contribute to a collaborative, respectful, and welcoming environment for patients, families, visitors, and colleagues.
- Maintain accurate, timely documentation and information systems in accordance with organizational policies and procedures.
Requirements, Skills, Knowledge and Expertise
• High School Graduate or GED required
• One (1) to Two (2) years of relevant work experience required
• Familiar with medical terminology, insurance coverage, and inpatient/outpatient hospital services
• Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook, as required for the role
You’ll be a great fit for this role if you:
• One (1) to Two (2) years of relevant work experience required
• Familiar with medical terminology, insurance coverage, and inpatient/outpatient hospital services
• Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook, as required for the role
You’ll be a great fit for this role if you:
- Build trusting relationships and communicate with warmth, respect, and professionalism.
- Enjoy bringing people, providers, and community resources together to create smoother paths to care.
- Approach each person with curiosity and recognize their strengths, goals, culture, and individual circumstances.
- Are organized, dependable, and comfortable coordinating multiple needs and priorities.
- Can navigate healthcare systems and community resources while making information easier to understand and act on.
- Value collaboration and enjoy working across teams and organizations.
- Are motivated by the opportunity to strengthen access to care and promote wellness in communities where healthcare resources can be limited.
About
About Compass Health Network Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness. Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement. Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day. Why Join Us?Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.We offer:Competitive BenefitsOpportunities for career advancementPersonal and professional developmentLicensure supervisionTuition reimbursement & scholarshipsEmployee Assistance Program (EAP)Wellness program with Xponential accessGenerous paid time off and holidaysNational Health Service Corp loan repayment eligibility* *Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status. Your Career, Your ImpactWhether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day. Ready to make a difference? We’d love to hear from you! Equal Opportunity Statement Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Skills Required
- High school diploma or GED
- One to two years of relevant work experience
- Familiarity with medical terminology
- Familiarity with insurance coverage
- Familiarity with inpatient and outpatient hospital services
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
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The Company
What We Do
Compass Health Network is a nonprofit healthcare organization providing a full continuum of behavioral health, primary care, and dental health services throughout Missouri.
