With over 1.3 million members RAC is WA’s most iconic and trusted organisation. We are a purpose led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We’re looking for a dedicated and detail-oriented Liability Claims Specialist to join our Claims Services team within the Home Claims business unit. In this key role, you’ll be responsible for effectively managing home liability claims and high-value recoveries while delivering exceptional service to our members.
This role is available on an initial 12month Contract/Secondment with potential for permanency.
About the Role
Manage a portfolio of complex liability and recovery claims with a proactive and member-focused approach.
Handle reinsurance activities, including daily management, monitoring, and notifications.
Build and maintain productive relationships with legal advisors, solicitors, and service providers.
Provide guidance and support to Home Claims Specialists, Home Assessors, and Team Leaders.
Identify opportunities for process improvement to maximise claim recoveries.
Ensure compliance with claims guidelines, service standards, and the Insurance Code of Practice.
What We’re Looking For
Proven ability to work collaboratively in a customer service-focused team.
Strong relationship management skills with members, staff, and suppliers.
Analytical mindset and the ability to make sound commercial decisions.
Excellent problem-solving abilities and attention to detail.
Strong organizational and planning skills with the ability to adapt in a dynamic environment.
Resilience in handling difficult conversations and managing competing priorities.
Demonstrated understanding of liability claims management is advantageous.
Familiarity with insurance contracts and general insurance legislation is desirable.
Certificate IV or Diploma in General Insurance (ANZIIF endorsed) is desirable.
What we can offer you:
A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
Applications close Friday 25th September 2026.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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Skills Required
- Ability to work collaboratively in a customer service-focused team
- Strong relationship management skills with members, staff, and suppliers
- Analytical mindset and ability to make sound commercial decisions
- Excellent problem-solving abilities and attention to detail
- Strong organizational and planning skills with adaptability in a dynamic environment
- Resilience in handling difficult conversations and managing competing priorities
- Understanding of liability claims management
- Familiarity with insurance contracts and general insurance legislation
- Certificate IV or Diploma in General Insurance, ANZIIF endorsed
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
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