Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a LHCSA Staffing Specialist for our Licensed Home Care team in Albany, NY.
This is an in-office based role with required travel to our Albany FreedomCare office on a daily basis.
Department & Position Overview:
Our LHCSA Staffing Specialist possess a real passion for helping people, which is one of our company’s core values. As a LHCSA Staffing Specialist you will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.
Every Day You Will:
- Work with our patients, caregivers and nurses to ensure HHA coverage for our patients’ needs
- Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
- Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.
- Work with the HHA recruiter to find and select high quality home health aides
- Keep the HHAs in compliance with regulatory requirements
- Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
- Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients
Ideal Candidate Will Possess:
- 2+ years in a similar role
- Experience in a LHCSA preferred; previous medical experience a plus
- HHA Exchange software experience strongly preferred
- Ability to think creatively and proactively to solve problems and improve processes
- Proven exceptional customer service skills; excellent written and verbal communication skills
- Proficient computer and phone knowledge; comfortable with technology
- Must have poise and patience when dealing with customers, both internal and external
- Bilingual in Spanish, or other languages desired
Nice-to-Haves:
- 2 + years of customer service experience within a homecare agency organization
- Bilingual in Spanish, or other languages desired
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Skills Required
- 2+ years in a similar role
- Experience in a LHCSA or prior medical/homecare experience
- HHA Exchange software experience
- Proven exceptional customer service skills
- Excellent written and verbal communication skills
- Proficient computer and phone knowledge; comfortable with technology
- Poise and patience when dealing with customers/internal and external stakeholders
- Bilingual in Spanish or other languages
- 2+ years customer service experience within a homecare agency
What We Do
FreedomCare is a fast-growing homecare provider in the U.S. which has served over 75,000 patients and caregivers across the country. Here at FreedomCare, we help people get care from a loved one, someone they can rely on. So why did we choose to serve this mission? Unfortunately, traditional home care isn’t a perfect solution for those in need. Here at FreedomCare, we truly care about our patients and aim to prove it through our total commitment to their needs. With high caregiver turnover rates and frequent hospitalizations, we knew there had to be a better solution to increase quality of life for patients. Caring for loved ones can require a great deal of commitment, and caregivers need to receive pay. FreedomCare makes that happen. How does FreedomCare stand out from any other caregiver/HHA agencies or programs? -Fewer hospitalizations: family/friend caregivers’ involvement in care after hospital discharge reduces readmission rate by ~25% -Reduced medical costs: patients get better care and stay clear of hospitals -Decreased caregiver turnover: 50% less likely when caregiver is a trusted family member or friend -Happier patients & caregivers: ~4,000 5-star reviews Join us in making quality home care a reality for those in need across the United States
