Description
Join Mindray North America and help shape the future of patient care.
Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.
Fast facts about Mindray:
- Founded in 1991, with 14,000 employees worldwide
- 8 global R&D centers, investing ~10% of annual revenue into innovation
- North American headquarters in Mahwah, NJ, with 40+ international subsidiaries
Job Summary
Provides day-to-day coordination and administrative support for supply chain and operations activities. Maintains accurate information related to inventory, orders, shipments, and schedules; communicates status and issues to the appropriate teams; and supports the Operations/Supply Chain team in meeting customer and business requirements.
Essential Functions:
- Maintain and update ERP system information, spreadsheets, and operational reports related to inventory, orders, shipments, and supply chain activity.
- Complete and track DHRs throughout the process to ensure accurate and timely license key creation.
- Act as a liaison between Logistics and Sales or Sales Support by preparing quote forms for pallet count estimates and freight quotes.
- Support basic process improvement efforts, maintain documentation, and provide administrative and coordination support to Operations/Supply Chain management; perform other duties as assigned.
- Own Service Stock Transfer Orders, including allocation, daily backorder reporting, weekly summary reporting, and serving as a liaison between Service Representatives/Customer Service and Operations.
- TECO work orders and ensure no work orders remain outstanding at the end of each month.
- Process Service component sales orders as requested by the Service department, including follow-up through all stages of order processing to help ensure product ships in a timely manner.
- Prepare, compile, and distribute routine reports and tracking information for Operations/Supply Chain management.
- Assist with maintaining accurate records and resolving basic data or order discrepancies, escalating more complex issues as appropriate.
- Maintain the Purge log, including filing and ensuring all required documents are accounted for.
- Assist with pulling data for audit teams.
Position Specifications:
1. Knowledge/Educational Requirements
- College degree and/or 2+ years equivalent experience in an operations, sales support/customer service and/or manufacturing environment
- Basic understanding of inventory, orders, purchasing, shipping, and/or manufacturing processes preferred.
- Experience with ERP systems (SAP preferred) is a plus.
- Experience with Salesforce is a plus.
- Advanced working knowledge in working with Microsoft Office applications
2. Skills and Abilities
- Intermediate Microsoft Excel skills and the ability to maintain accurate spreadsheets.
- Strong attention to detail and accuracy when entering, reviewing, and updating data.
- Organized, dependable, and effective at following up on open items and deadlines.
- Effective written and verbal communication and the ability to work cooperatively with cross-functional teams.
- Ability to prioritize routine tasks, recognize exceptions, and escalate issues appropriately.
- Ability to work effectively with office, warehouse, and operations personnel.
- Willingness to learn ERP systems, supply chain processes, and company procedures.
3. Physical Demands/Work Environment
- Normal office environment
- Some production/warehouse environment
- Overtime in the form of nights and weekends to meet revenue goals required.
Mindray North America offers a competitive annual salary range of $55,000–$65,000 and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.
Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.
Skills Required
- College degree and/or 2+ years of equivalent experience in operations, sales support/customer service, or manufacturing
- Basic understanding of inventory, orders, purchasing, shipping, and/or manufacturing processes
- Experience with ERP systems, preferably SAP
- Experience with Salesforce
- Advanced working knowledge of Microsoft Office applications
- Intermediate Microsoft Excel skills
- Strong attention to detail and accuracy when entering, reviewing, and updating data
- Ability to organize work, follow up on open items and deadlines, prioritize tasks, recognize exceptions, and escalate issues
- Effective written and verbal communication and ability to work cooperatively with cross-functional teams
- Ability to work effectively with office, warehouse, and operations personnel
- Willingness to learn ERP systems, supply chain processes, and company procedures
- Ability to work nights and weekends as needed for overtime
What We Do
Mindray North America is a global leader in medical technology, specializing in the development and manufacture of medical devices. The company provides innovative solutions in three core areas: patient monitoring and life support, ultrasound, and in-vitro diagnostics. Its mission is to advance medical technologies to make healthcare more accessible, empowering healthcare professionals to deliver high-quality care through advanced medical imaging and critical care solutions.
