COMPANY OVERVIEW
ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.
POSITION OVERVIEW
The Level 2 Technical Support role at ThreatLocker involves troubleshooting issues, finding fixes, and providing exemplary customer service. The ideal candidate is technically capable, proactive, and possesses strong organizational and customer service skills. This position does require working weekends, after hours, and overtime when necessary.
Qualifications:
- Customer Service Mentality
- Organizational and Time Management Skills
- Verbal and Written Communication Skills
- Interpersonal Skills
- Reliability
- Technical Proficiency
- Attention to Detail
- Previous Ticketing System Experience
- Adaptability to High-Pressure Environment
- Collaborative Team Player
- Quick Learner
- Physical Capability (Able to lift 50 lbs)
- CompTIA Net+/Sec+ Certifications or equivalent experience
Responsibilities:
- Hardware and Software Installation
- Ticket Management
- Timely Response to Requests and Issues
- Remote Support via Zoom
- Assist with New Hire Training
- Work with Windows and Mac OS Devices
- Active Directory Tasks
- Evaluate and Test New Technology
- Create Documentation for Staff
- Collaborate in Resolving Tier 1 Support Tickets
WORKING CONDITIONS
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
- Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
- While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
- Must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.
A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.
ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.
Top Skills
What We Do
ThreatLocker is leading the cybersecurity market towards a more secure approach to blocking unknown application vulnerabilities. The ThreatLocker Control Suite combines Application Whitelisting, Ringfencing™, Storage Control, and Elevation Control solutions in ways that make security simple.
ThreatLocker’s powerful suite of security tools is designed so that everyone from businesses to government agencies to academic institutions can directly control exactly what applications run on their networks.
Since its founding in 2017, ThreatLocker has been recognized as one of the most efficient cyber security software. Headquartered in Maitland, Florida.
