WHO WE ARE
We’re more than just a company; we’re a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide.
Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world.
Our hybrid work model (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships – while offering the flexibility you need to focus and do your best work.
MISSION & GOALS
As a Technical Support Engineer in our Cyber Security team, you will be responsible for providing world-class technical support to our business clients, helping them troubleshoot and resolve issues related to our cybersecurity products and services. With a strong focus on customer satisfaction, you will play a critical role in maintaining client trust, driving loyalty, and ensuring the best possible user experience.
OBJECTIVES
Deliver exceptional customer service through timely and effective technical support via phone, chat, email, and remote access tools
Accurately diagnose and resolve technical issues related to our cybersecurity products and services
Collaborate with internal development and product teams to identify and fix bugs or complex technical problems
Keep clients informed throughout the resolution process and provide clear, regular updates
Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
Contribute to the development of knowledge base articles and troubleshooting guides
Participate in team knowledge sharing, contribute to enriching templates and good practices database
COMPETENCIES
2+ years of experience in technical support or a related field
Strong understanding of cybersecurity principles and technologies (e.g., firewalls, antivirus solutions)
Working knowledge of Windows, Linux, and macOS operating systems and common troubleshooting methods
Ability to diagnose network issues (connectivity, routing, security)
Familiarity with virtualization tools such as VMware, Hyper-V, or VirtualBox
Knowledge of registry editing and command-line tools
Experience with remote access tools and ticketing systems
Excellent analytical and troubleshooting skills, with the ability to manage complex cases independently
Strong communication skills — able to explain technical issues clearly and empathetically
Team-oriented mindset with a proactive and continuous learning attitude
Fluency in English (written and spoken, B2/C1)
EDUCATION AND CERTIFICATIONS
Bachelor’s degree in Computer Science, Cyber Security, or a related field is a plus
Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft) are an advantage
WHAT WE OFFER
An amazing and truly international work environment
The chance to join a major global tech company
Many opportunities for professional growth
Annual bonus scheme
Private Medical Insurance
Multisport card (Fitpass)
Training and conferences
Unlimited Personal Time Off - because each of us needs enough time to relax
Sustainable home improvement bonus
Personal Wellness/Fitness reimbursement
Tuition reimbursement for job-related courses
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Similar Jobs
.png){kind=logo}
What We Do
GOBankingRates ia a leading personal finance destination educating our audience on their money in order to LiveRicher. Our expertise includes customer acquisition, education and awareness, audience targeting and expansion and distribution across our own properties as well as Comscore Top Financial publishing partners for Fortune 1000 brands and advertisers. GOBankingRates has been a growing and profitable digital business based in Los Angeles with offices in New York and Pennsylvania for almost a decade and a half.
GOBankingRates is unique as we build and scale our own consumer-facing websites with millions of monthly users as well as drive brand awareness and new customer acquisition for our Fortune 1000 advertisers.
We are a leading personal finance site that partners with most of the larger financial portals, including MSN.com, CNN, CNBC, BusinessInsider, Time/Money/Fortune and others to give our advertisers incredible reach across billions of monthly impressions for their ads, content, and video.
Our in-house Editorial and Design Teams create original content, articles, and tools daily for GOBankingRates.com and custom content for the brands that we work with.
Our intent-driven audience seeks out our award-winning personal finance content to educate themselves on their financial situation and how to take action to improve it, to save money when shopping, best opportunities for investing and loans as well as travel ideas and budgets.
Our Culture
The biggest asset we have is our Team. We promote an entrepreneurial, friendly, results-focused remote culture that applauds innovation and embraces change. Our smart, passionate and driven employees are constantly encouraged to reach higher and think outside of the box, while enjoying high levels of collaboration. Our core values are centered around The Four Agreements by Don Miguel Ruiz
Join Our Team
With an agile, diverse and highly skilled team, ConsumerTrack is confident about taking on toug
