For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.
What's exciting about the roleWe are looking for a dedicated and empathetic Customer Service Representative to join the Verifone team, providing support for our Paymorrow product. In this role, you will deliver first-class assistance to Paymorrow customers via chat and email, helping them navigate our Buy Now, Pay Later payment solutions. You will be the first point of contact for inquiries, troubleshooting, and account-related requests.
Key Responsibilities- Respond to customer inquiries via live chat and email in a timely and professional manner
- Assist customers with invoice payments, payment deadlines, and reminders
- Troubleshoot and resolve customer issues efficiently and accurately
- Escalate complex cases to the appropriate internal teams when necessary
- Document all interactions accurately in CRM and database
- Identify recurring issues and contribute feedback to improve processes
- Meet or exceed KPIs including SLA targets, customer satisfaction (CSAT), and quality standards
- Collaborate with the team to maintain up-to-date knowledge of Paymorrow products, policies, and Verifone standards
- Previous experience in customer service, ideally in fintech, e-commerce, or payments
- Excellent written communication skills in German (minimum C1 level) for customer-facing support
- Proficiency in Romanian (minimum C1 level) for internal communication, as the office is based in Bucharest and onboarding and training are conducted in Romanian; English is a plus but not mandatory
- Strong problem-solving skills and attention to detail
- Ability to handle multiple conversations simultaneously while maintaining quality
- Familiarity with Salesforce CRM is an advantage
- A customer-first mindset with a positive and solution-oriented attitude
- Comfortable working in a fast-paced, digital-first environment
- Competitive salary and benefits package
- Hybrid work model
- A dynamic and international team environment
- Ongoing training and professional development opportunities
- The chance to grow within Verifone, a global leader in payment solutions
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Skills Required
- Previous experience in customer service, ideally in fintech, e-commerce, or payments
- Excellent written communication skills in German (minimum C1 level)
- Proficiency in Romanian (minimum C1 level)
- Familiarity with Salesforce CRM
Verifone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verifone and has not been reviewed or approved by Verifone.
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Leave & Time Off Breadth — Paid holidays, sick time, and flexible or “unlimited” PTO for many salaried roles broaden time-off options. Paid volunteer time is also highlighted as part of the package.
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Retirement Support — A 401(k) plan is offered with an employer match reported across multiple sources. This supports long-term savings as part of total rewards.
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Equity Value & Accessibility — An employee stock purchase plan and equity incentive programs provide avenues for ownership. These components add to total compensation beyond base pay.
Verifone Insights
What We Do
Verifone makes it simple to revolutionize customer journeys by providing a single, unified, global platform that enables seamless payment experiences – anywhere, anytime, with any payment method. Powered by a growing footprint of over 35 million devices in more than 150 countries, we are the experts trusted by the biggest and best-known brands around the globe. Built on a 38-year history of uncompromised security, we are committed to consistently solving the most complex payment challenges. There’s a reason why 46% of the world’s non-cash transactions are processed on Verifone systems. Want to learn why? Visit verifone.com today.
