The Role
The role involves installing, configuring, and troubleshooting desktop and workstation equipment, with training provided. Documentation in SmartSheets is required.
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L1 and L2 Desktop Technicians
Location: Midtown NYC - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for new building
Part-time temporary
Job Description/ Responsibilities
• Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
• Handle equipment installation and moves with little or no supervision.
• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
• Work well under supervision.
• Training will be provided.
Qualifications:
• Excellent communication skills.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
SCOPE OF WORK for Level 2 Desktop Technician
• Install all the equipment that has been staged by the Level 1 Team.
• Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for Level 1 Desktop Technician
• Stage each desk with the necessary equipment.
• Standard desk includes two monitors, VDI, camera, and peripherals.
• There will be additional equipment for each trader desk.
• Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.
L1 and L2 Desktop Technicians
Location: Midtown NYC - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for new building
Part-time temporary
Job Description/ Responsibilities
• Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
• Handle equipment installation and moves with little or no supervision.
• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
• Work well under supervision.
• Training will be provided.
Qualifications:
• Excellent communication skills.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
SCOPE OF WORK for Level 2 Desktop Technician
• Install all the equipment that has been staged by the Level 1 Team.
• Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for Level 1 Desktop Technician
• Stage each desk with the necessary equipment.
• Standard desk includes two monitors, VDI, camera, and peripherals.
• There will be additional equipment for each trader desk.
• Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.
Top Skills
Apple
Microsoft
Smartsheets
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The Company
What We Do
RCC is a full service IT firm which provides solutions for the development and support of IT infrastructure. We serve a broad range of clients, from large complex enterprises to small and mid-sized companies. RCC is committed to developing IT solutions which enable our clients to achieve their business goals. With over two decades of IT experience, RCC has the skill-set to support all of your IT needs.
