Level 1 Incident Manager

Job Title Level 1 Incident Manager

Location Birmingham

Corporate Title Associate

In Market Data Services Team, we are responsible for the Global Infrastructure that delivers Real-Time The Global Incident Management (GIM) function plays a crucial role in ensuring that service impacting Production IT Incidents are managed consistently and effectively, adhering to established processes and procedures. The primary objective is to restore production services swiftly and efficiently, minimising disruption to the business and mitigating any potential reputational, financial, or regulatory impacts.

The Level 1 Incident Manager will form part of 24x7 Global Incident Management function via the ‘Follow the Sun principle and is responsible for ensuring that impacting and non-impacting Production IT Incidents are managed consistently and effectively, adhering to established processes and procedures.

What we’ll offer you

Hybrid Working

We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Overseeing and coordinating major incidents, ensuring that key events are meticulously recorded during Incident Management bridge calls
• Delivering comprehensive written and verbal communications throughout the incident lifecycle
• Executing hierarchical and functional escalations as required
• Adhering to established incident priorities and escalation procedures
• Documenting risk and compliance issues, along with relevant indicators
• Facilitating the seamless handover between Incident and Problem Management

Your skills and experience

• Time management and organisational abilities
• Communication and active listening skills
• Meticulous attention to detail
• Assertive demeanor with a calm and measured approach
• Proficiency in translating technical details into business language
• Flexibility to work shifts and weekends as required

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.