Level 1 Field Support Tech
Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support Tech
The ideal candidate must have at least 1 to 3 years’ experience with Microsoft OS, a variety of desktop applications, and expertise in supporting client hardware.
Skills & Experience
- Technical training and/or knowledge in a variety of desktop technologies
- Microsoft technical certifications desired, but not required
- Desktop imaging and deployment
- Corporate Anti-Virus and Anti-Spam Solutions
- Excellent written and verbal communication skills with end-users
- Excellent track record in customer service and support
Responsibilities:
- Provide on-site and remote support for Microsoft desktop personal computers
- Provide helpdesk support, including analyzing and resolving end-user client issues
- Troubleshoot and resolve user issues across a broad range of client technologies
- Install new software and upgrade existing software
- Troubleshoot hardware problems and replace any inoperative hardware found
- Utilize manufacturer technical support lines to resolve support issues
- Support proprietary applications
Founded in 1998, Lincoln Computer Services is an IT solutions consultancy and managed services provider with a diverse set of channel partnerships that include IBM, Microsoft, Cisco, HP, and Dell. With two offices – one in Long Island and another in New York City, Lincoln is recognized as one of the leading technology firms in the Tri-State Area.
We pride ourselves on hiring talented and dynamic individuals who possess a wide range of technology expertise, as well as share the firm’s mission to fulfill the needs of our clients; exceeding their expectations with exceptional service and dedication.
Lincoln is growth-oriented and offers a competitive salary, training and education, a comprehensive benefits package (Medical, Dental, 401K), generous PTO, and an excellent work atmosphere. We take pride in our culture – which is built on collaboration, integrity and a passion for technology.
What We Do
Lincoln Computer Services is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment.
Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business.
Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace
