The Letter Quality Analyst is responsible for conducting quality reviews of all correspondence, such as client letters and emails, ensuring accuracy in format, spelling, and grammar. This includes letter templates and outgoing correspondence in the Pittsburgh Digital Processing Center (such as letters and documents).
The hourly rate for this role is: $16.00 - $21.00*
Location: Robinson Area, Pittsburgh, PA
Hours: Monday - Friday, 8:00 am - 5:00 pm
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
*The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
- Proofreading correspondence letters (both electronic and printed) and meticulously correcting grammatical, punctuation, formatting, and spelling errors
- Check letters for inconsistencies and adherence to style guides
- Verify editable information populated accurately in tables and fields
- Identify common errors or trends, provide feedback to improve overall quality
- Sort, count, and proofread printed outgoing letters for quality
- Track and report quality data/statistics into spreadsheets and/or reports
- Organize and communicate quality results with other departments involved in the quality assurance process
- Collaborate regularly with team members and cross-functional partners to support shared goals and ensure effective communication
- Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures, and programs
- Perform other duties as assigned
- Excellent attention to detail
- Strong written and verbal communication skills
- Proficiency in MS Word and Excel
- Ability to manage multiple projects and meet deadlines
- Bachelor’s degree in English, Journalism, Communication, or a related field
Previous proofreading experience preferred
Knowledge and Skills
- Strong ability to collaborate effectively with team members and cross functional partners, fostering open communication and teamwork.
- Strong grasp of the English language and syntax
- Excellent attention to detail and the ability to work efficiently within strict deadlines
- Strong organizational skills, meticulous attention to detail, works well under pressure, and possess excellent written, verbal, and oral communication skills
- Excellent proofing/editing skills
- Excellent computer competency (Microsoft Windows)
- Ability and desire to accurately perform repetitive tasks daily
- Must be able to utilize independent decision-making skills in a wide variety of situations
- Requires a high degree of accuracy in the performance of varied responsibilities
- Must be self-motivated to complete work in a timely manner to meet deadlines
- Ability to walk, bend, kneel, stand, and/or sit for an extended period
- Ability to work in a fast-paced environment
What We Offer
- EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants
- You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills—key aspects for personal and professional growth
- We provide guidance/coaching to every employee through our mentoring program wherein every junior-level employee is assigned a senior-level professional as an advisor
- The sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond
Skills Required
- Excellent attention to detail
- Strong written and verbal communication skills
- Proficiency in MS Word and Excel
- Ability to manage multiple projects and meet deadlines
- Bachelor's degree in English, Journalism, Communication, or a related field
- Previous proofreading experience
- Strong grasp of the English language and syntax
- Excellent proofing/editing skills
- Excellent computer competency (Microsoft Windows)
- Ability and desire to accurately perform repetitive tasks daily
- Ability to utilize independent decision-making skills
- Ability to walk, bend, kneel, stand, and/or sit for an extended period
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
