The Role
Perform root-cause failure analysis on oilfield logging equipment, document solutions in the Leonardo database, create FAQs and multimedia technical notes, raise change requests for manufacturing, and implement preventative maintenance programs.
Summary Generated by Built In
Leonardo Technical Support Analyst
Location: Milan, Italy
GEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce approaching 2,000 and operations in 40+ countries.
The Company seeks to add to its Milan-based Leonardo Technical Support team a position to focus on failure analysis and act as a link with the production and manufacturing team. The analyst will also be required to draft and update any necessary procedures, lessons learnt and equipment technical specifications.
THE POSITION
Responsibilities include, but are not limited, to:
Location: Milan, Italy
GEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce approaching 2,000 and operations in 40+ countries.
The Company seeks to add to its Milan-based Leonardo Technical Support team a position to focus on failure analysis and act as a link with the production and manufacturing team. The analyst will also be required to draft and update any necessary procedures, lessons learnt and equipment technical specifications.
THE POSITION
Responsibilities include, but are not limited, to:
- To conduct full failure analysis, including identifying and understanding the root causes of defects, malfunctions, or failures in products, processes, or systems
- To summarise and document solutions in the Leonardo database by converting text/emails/procedures into searchable, indexed FAQs
- To convert the analysis of the most common problems into change requests for the manufacturing & production teams and to track their implementation
- To prepare multimedia materials in supplement technical notes
- To implement preventative maintenance of equipment based on failure data analysis
- University degree in Electronic Engineering or other highly technical specialization
- To have a solid rig experience and competence in Surface Logging Services (preferably with Geolog)
- Experience in technical support is an advantage
- Demonstrated ability to draft and implement manuals and procedures
- Strong oral and written English language is essential
- Team player with ability to work within culturally diverse environments
- Availability for international travel
Skills Required
- University degree in Electronic Engineering or other highly technical specialization
- Solid rig experience and competence in Surface Logging Services
- Experience with Geolog
- Experience in technical support
- Demonstrated ability to draft and implement manuals and procedures
- Strong oral and written English
- Team player able to work in culturally diverse environments
- Availability for international travel
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The Company
What We Do
GEOLOG International is an independent specialist in surface logging, drilling intelligence, and formation evaluation, operating in over 40 countries. The company provides real-time subsurface measurement science and AI-driven reservoir characterization for the energy industry, including oil and gas, geothermal energy, CCUS, and critical minerals. They focus on delivering accurate data to help operators optimize drilling decisions and improve subsurface analysis.
