SMX is seeking a highly motivated and experienced Lenel OnGuard Systems Administrator to join our team in support of our government customer in Key West, FL. As the subject matter expert, you will be responsible for the complete lifecycle management of their Lenel OnGuard system and its integration with Milestone video management software. Your primary focus will be on the software and server-side administration of the system, ensuring seamless integration of new hardware installations performed by the ESS team.
This position requires a DoD secret security clearance which requires US citizenship for work on DoD contracts.
Essential Duties & Responsibilities
System Administration:
- Serve as the primary administrator for the Lenel OnGuard system and supporting databases
- Perform system updates, patches, and upgrades to ensure optimal performance and security
- Manage user accounts, access levels, and permissions
- Conduct regular system backups and disaster recovery planning
Hardware Integration & Support:
- Integrate new security hardware devices and systems installed by the ESS team with the Lenel OnGuard platform
- Configure and test new hardware additions to ensure proper functionality within the Lenel system
- Provide remote on-site technical support to Electronic Security System (ESS) technicians during hardware installations
- Communicate with third-party installers and service technicians, as needed, to ensure the government customer understands service level commitments and system compatibility assurance
Maintenance & Optimization:
- Develop and execute a comprehensive preventative maintenance plan for the Lenel OnGuard system software and server
- Proactively monitor system health, identify potential issues, and implement corrective actions Collaborate with the ESS team, networking team, server deployment team, and IA team to ensure the overall health and security of the Lenel system and associated SCADA systems
- Optimize system performance and efficiency through ongoing tuning and configuration, working closely with the ESS team, networking team, server deployment team, and IA team to maximize system uptime and responsiveness
Reporting & Analysis:
- Generate customized reports for the customer on system usage, access logs, and security events
- Analyze system error logs, identify root causes, and recommend corrective actions
- Stay abreast of emerging security threats and vulnerabilities related to Lenel OnGuard systems
Collaboration & Support:
- Work on-site with our government customer as the sole Lenel OnGuard and Milestone SME
- Provide technical guidance and support to the customer team on system functionality and best practices
Required Skills & Experience
- Required Clearance: Secret
- Current Lenel OnGuard certification
- Proven experience (5+ years) managing and maintaining Lenel OnGuard systems in a complex environment, specifically focusing on software and server administration
- Strong understanding of networking principles and technologies (TCP/IP, VLANs, firewalls)
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
Desired Skills/Experience
- Milestone VMS certification
- Experience with database management systems (SQL Server)
- Experience working in a government or military environment
- Experience with the physical installation and troubleshooting of physical security systems, specifically Lenel OnGuard
- CompTIA Security + certification or higher
- TS/SCI clearance preferred
Application Deadline: May 19, 2025
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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SMX and has not been reviewed or approved by SMX.
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Fair & Transparent Compensation — Salary ranges are publicly listed on many postings and a pay transparency statement clarifies how location, contract, and credentials influence offers. This visibility helps set clear expectations around compensation.
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Leave & Time Off Breadth — About four weeks of PTO plus 11 paid federal holidays are highlighted in careers materials. Paid military leave on some roles further expands time‑off coverage.
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Retirement Support — A 401(k) with a dollar‑for‑dollar match on the first 5% and immediate vesting is called out in role descriptions. Traditional and Roth options support long‑term savings.
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SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts. Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face. SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements. Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
