Please reference the schedule and minimum qualifications listed below before applying.
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Job SummaryThe Lending Support Specialist assists internal team members with loan related questions varying from lending products, the loan process life cycle, and loan origination systems. This is an individual contributor role that works on a team with other specialists to best support Mountain America team members with their lending inquires.
Job Description
LOCATION
Off-site Utah
MACU Footprint:
Utah, Arizona, Idaho, Nevada & Montana
SCHEDULE
Full Time
Tuesday - Friday 11 am - 8 pm
Saturdays 8 am - 4:30 pm
Occasional Sundays
To be effective, an individual must be able to perform each job duty successfully.
- Provides technical support for users of MACU’s lending origination systems, including branch, service center, consumer lending, and indirect lending personnel
- Exhibits excellent customer service and problem-solving skills to thoroughly assist each team member with lending questions
- Takes ownership and provides one call/touch resolution on all questions and concerns
- Assists with technical support for vendor’s systems involved in lending processes
- Educates and trains team members on loan related questions to increase development and improve self-sufficiency
- Identifies loan and system issues looking for root cause analysis and provides solutions
- Researches problems using various technical systems, including, but not limited to: Symitar, Application Xtender, ALPS, and other lending-based systems
- Manages lending tickets through ServiceNow
- Keeps current on loan product knowledge and procedures
- Keeps current on technology components of loan life cycle
- Understands regulations and requirements to ensure compliance with all aspects of a loan
- Partners effectively with other departments to ensure fulfillment (e.g. liens, titles, etc.)
- Develops and maintains cross-collaborative relationships with departments and branches to best address loan related issues and identify areas of opportunity
- Researches submitted tickets using member information to find answers and resolutions
- Works on projects as an individual or as a team to enhance or improve processes, technology systems, department procedures, and compliance initiatives
- Performs other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
Experience
2 years professional experience in a progressive financial setting with an emphasis in lending
Education
High school diploma or equivalent
Licenses, Certifications, Registrations
None
Managerial Responsibility
None
Computer/Office Equipment Skills
- Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel, preferred
- Demonstrated experience with Symitar and ALPS and other LOS systems, preferred
Language Skills
- Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally and in writing
- Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization
Other Skills and Abilities
- Lending knowledge: Understands the full loan process of origination, processing, underwriting, and closing and be able to assist with questions
- Interpersonal skills: Patiently and professionally provides daily support for team members and act as a continuous resource of lending knowledge
- Problem solving: Takes initiative to be a problem solver, identifies solutions, and provides suggestions to improve processes and efficiencies
- Tech savvy: Guides team members through company software and loan origination systems to properly utilize systems for speed, accuracy, and ease of use
- Continuous learner: Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, regulations, systems etc.
- Adaptive to change: Responds positively to altered circumstances or conditions
- Self-starter: Strong organization and time management skills with the ability to work productively and efficiently in a fast-paced environment
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
#LI-FW1
#indgen
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
