Location: Onsite at the location in the posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
SUMMARY
The Lending Services Processor is responsible for processing collateral lien release tasks for consumer and commercial loans. The processor prepares lien release documents for various types of collateral including real estate, vehicle titles, UCC filings, stock certificates and saving/CD accounts. The Collateral Lien Release Processor demonstrates high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank. This position will support the Collateral Release and Lien Perfection Team. The Processor also demonstrates a high level of customer service with internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.
30% Service Quality: Delivers on our service promise in Lending services (measured by Service Level Agreements, customer feedback, error reports)
20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met
20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate, engages with team members.
Areas of responsibility include:
- Responsible for ensuring proper preparation of collateral lien release documents within the required SLA time frame
- Responsible for processing Consumer and Commercial Paid Loan Reports
- Responsible for processing Consumer and Commercial Integrity Reports
- Responsible for processing consumer and commercial legacy loan release requests
- Responsible for communicating with state and county recording clerk’s offices
- Responsible for the accurate placement of collateral release documents in ARX imaging system
- Responsible for ensuring First Horizon Bank’s lien is accurately released on the appropriate collateral documents
- Responsible for communicating with Third Party vendors
- Maintain compliance with policy and procedures
- Work with others to ensure that the entire team’s work is within SLA
- Work closely with other departments to ensure proper communication
- Responsible for procedure/system testing or assisting with procedure writing
- Demonstrate a high level of customer service to our internal and external customers
QUALIFICATIONS
Education and/or Work Experience Requirements:
High school diploma with 2 – 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.
Knowledge - General banking products or lending knowledge
Skills – Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed
Abilities:
- Ability to follow procedures and to handle multiple tasks
- Ability to respond quickly to problem situations
- Ability to work efficiently and independently
- Ability to work in a fast-paced environment with a high volume of work and minimal errors
- Ability to work under pressure and remain calm & pleasant
- Ability to work well with others in a team setting but also be accountable for individual tasks
- Ability to adapt to frequent change
- Ability to prioritize and reprioritize
Skills Required
- High school diploma
- 2–5 years of experience in lending or a related field
- General banking products or lending knowledge
- Strong written and verbal communication skills
- Teamwork and teambuilding skills
- General office skills, including typing and alphabetical and numerical filing
- Strong computer skills
- High attention to detail and ability to concentrate despite distractions
- Strong organizational and prioritization skills
- Ability to follow procedures and handle multiple tasks
- Ability to work efficiently and independently in a high-volume, fast-paced environment
- Ability to respond quickly to problem situations and remain calm under pressure
- Ability to work collaboratively while remaining accountable for individual tasks
- Ability to adapt to frequent change and reprioritize
- College degree with consumer or commercial loan experience
- Experience working with or identifying loan documents
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
