Lending Program Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Lending Program Manager is responsible for supporting day-to-day relationships with key bank partners supporting Cash App's lending products. You will drive operational excellence with partners, leading projects to improve efficiency, lower costs, or enhance customer experience, along with ensuring the resolution of operational issues. You will work closely with the manager to execute initiatives, maintain clear communication with internal teams and partners, and track progress on key deliverables.
You will sit in our Lending Relationships team and reports to the Lending Relationships Lead. The Lending Relationships Team is part of the FinOps Lending Team. Our FinOps Lending Team acts as "the voice of the banking partner" within Cash App to ensure programs are being built and run in-line with bank partner requirements and risk tolerances. The team is responsible for contributing to innovation with Cash Product teams and establishing strategic direction for lending products and programs.
You Will

• Assist with lending initiatives by coordinating tasks across product, engineering, data, compliance, finance, and legal.
• Track project timelines, manage task lists, follow up on action items, and manage deliverables.
• Maintain documentation of processes, reporting requirements, and operational procedures.
• Prepare summaries, status updates, and materials for review by the manager and team members.
• Support ongoing partner interactions by gathering information, preparing meeting materials, and documenting outcomes.
• Help track partner commitments, open items, and follow-ups to ensure execution.
• Relay partner questions and updates to internal stakeholders, cross-functional teams.
• Help with weekly, monthly, and ad hoc reporting tasks by collecting and organizing data from internal systems.
• Maintain reporting calendars, monitor deadlines, and escalate delays or issues.
• Create basic analysis and summaries to support decision-making and stakeholder updates.
• Help document all workflows to ensure clarity, consistency, and ease of handoff.
• Maintain version control of procedures, partner materials, and operational guidance.
• Identify opportunities to streamline processes and surface recommendations
• Coordinate with internal teams (risk, compliance, customer support, engineering) to gather information and support resolution of partner or customer issues.
• Track escalations and ensure follow-ups are documented and communicated to the manager.

You Have

• 5+ years of relationship management, strategic partnerships, and business development experience in financial services, fintech, or payments
• Deep knowledge of consumer lending and the requirements for a successful bank partner model
• Demonstrated general understanding of state and federal bank regulations applicable to loan products

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Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$141,300 - $211,900 USD
Zone C:
$133,800 - $200,800 USD
Zone D:
$126,400 - $189,600 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.