The Role
The Legal Support Specialist will customize CLM solutions, manage legal document templates, analyze client needs, and support users, enhancing legal workflows through technology.
Summary Generated by Built In
About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary
Join our dynamic team working with cutting-edge legal tech products such as AXDRAFT and ContractWorks Premium, both powerful CLM solutions designed to streamline contract lifecycle management. In this role, you will provide professional services by creating and maintaining tailored setups for our clients, transforming complex legal document drafting into a simple, efficient Q&A process. This opportunity is ideal for candidates with some legal experience who are keen to explore innovative solutions beyond traditional legal practice, while engaging in extensive oral and written communication with international clients.
Key Responsibilities:
- Work with diverse legal tech products to set up and customize CLM solutions for clients
- Create, manage, and refine automated templates of legal documents by building logical trees that simplify the drafting process into a Q&A format
- Discover and analyze client requirements and lead projects to deliver tailored professional services
- Provide ongoing support for users and ensure smooth automation of legal processes, including building approval flows, e-signing processes, and managing repository structures
- Collaborate with leading corporations across the US and globally, contributing to high-profile projects with Fortune 500 customers.
Required Skills
- Fluency in English with excellent oral and written communication skills (C1-2)
- 2- 3 years of legal experience, either through work or education, with a willingness to explore non-traditional legal career paths
- Advanced proficiency in MS Word with a strong grasp of document formatting techniques
- Excellent analytical skills and logical thinking, with attention to detail in developing efficient logical trees
- Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
- A customer service mindset with the ability to effectively manage client relationships and provide timely support
- Strong problem-solving skills and the ability to troubleshoot technical or process issues as they arise
- Familiarity with CLM (Contract Lifecycle Management) systems or similar legal tech platforms
- Experience working with automated workflow and process mapping tools
- Knowledge of legal drafting standards and document management best practices
- Comfortable with Excel, Jira, Confluence, AI tools, support ticketing systems
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage: Employee and immediate family members.
Time Away: Flexible paid time off and 10 company paid holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Flexi, NPS.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
Onit Values
Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.
Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
Top Skills
Ai Tools
Clm
Confluence
Excel
JIRA
Ms Word
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The Company
What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement.
Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
