The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU.
This role combines operational queue management, quality assurance through Manager's Control Assessment (“MCA”) reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenas and the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties.
Responsibilities
Responsible for legal support activities related to legal operations, litigation, and discovery
Executes, reviews, processes, and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
Prepares reports and conducts administrative legal work; may contribute to the processing of billing
Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel
Works closely with team’s manager and Legal peers to complete tasks assigned
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup and its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
Experience: 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.
Technical Skills:
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
Competencies:
Demonstrated leadership, coaching, and team-building capabilities.
Exceptional problem-solving skills with the ability to make sound decisions under pressure.
Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
Uncompromising attention to detail and commitment to data privacy and security.
Education
Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred.
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Job Family Group: Legal------------------------------------------------------
Job Family:Legal Professionals------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:5800 SOUTH CORPORATE PLACE------------------------------------------------------
Primary Location Full Time Salary Range:$58,700.00 - $81,900.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Sept 25, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 4-6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm
- 1-2 years of experience in a senior, lead, or supervisory capacity
- Knowledge of legal services processes and legal documentation requirements
- Strong understanding of the Manager's Control Assessment framework or equivalent risk/control self-assessment methodologies
- Proficiency in Microsoft Office Suite, especially Excel for queue tracking and reporting
- Leadership, coaching, and team-building capabilities
- Exceptional problem-solving and decision-making skills under pressure
- Excellent written and verbal communication skills
- Attention to detail and commitment to data privacy and security
- Bachelor's degree or equivalent experience
- Paralegal Certificate or Legal Operations certification
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
