Legal Shared Services Analyst

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike's Global Legal Team is seeking a Legal Shared Services Analyst to join our award-winning Legal Operations team in Pune. This role combines technical expertise in AI with product ownership responsibilities, supporting our department's digital transformation strategy through AI-driven automation, workflow improvement, and data-driven insights.

This analyst will serve as both a technical contributor for AI initiatives and data analystics working cross-functionally to build scalable AI solutions, create intelligent data visualizations, and automate legal processes using advanced AI technologies. The ideal candidate is a self-starter who thrives in a fast-paced environment and brings both technical AI expertise and strategic product thinking to their work.

AI & Product Development:

• Own the product roadmap for legal AI agents and automation tools, from requirements gathering to deployment and maintenance

• Design, build, and validate AI agents for legal operations, ensuring accuracy and performance across CrowdStrike's systems

• Execute agent validation and data quality tests across multiple environments

• Support Legal's exploration and adoption of Generative AI by identifying use cases, understanding prompt engineering, and evaluating automation opportunities

Data Analytics & Visualization:

• Design and develop AI-powered dashboards and visualizations to provide actionable insights and support strategic decision-making

• Run and maintain automated validation scripts and AI-driven dashboards

• Own and maintain analytics tools, dashboards, and metrics related to legal AI performance and efficiency

Technical Implementation:

• Use Google Apps Script, JavaScript, and Python to automate manual workflows and build custom AI tools for the Legal team

• Build intuitive front-end interfaces using HTML/CSS/JavaScript to improve user experiences across internal AI tools

• Perform data connection checks and assist in resolving AI agent ingestion issues

• Collaborate across Legal Operations, IT, and other departments to integrate AI applications and connect data sources using APIs

Quality Assurance & Documentation:

• Support troubleshooting and root cause analysis for AI agent data integrity concerns

• Document validation results and maintain operational procedures for AI systems

• Track and communicate project progress clearly, maintaining a strategic roadmap for AI initiatives

• Provide succinct weekly progress reports on AI projects and major initiatives

• Bachelor's degree in Computer Science, IT, Data Science, or related field

• 8+ years of professional experience in either AI, analytics, automation, or a similar technical role.

• Experience with BI tools for data preparation and dashboard development and storytelling with data

• Proficiency in Google Apps Script, JavaScript, HTML, and CSS.

• Strong analytical, troubleshooting, and documentation skills

• Excellent communication and interpersonal skills with ability to translate technical AI solutions into business impact

• Strong project management skills and product ownership, including documenting progress and maintaining clarity on critical dependencies, timelines, and goals.

• High attention to detail, client-service mindset, and ability to handle confidential information.

• Curiosity and enthusiasm for learning and applying new technologies, especially in the areas of automation and AI.

• Background in AI & Legal Tech with AI Agent building expertise

• Experience in legal operations, legal workflow automation, or supporting in-house legal teams

• Familiarity with R or advanced Python libraries for AI/ML

• Understanding of statistical modeling, machine learning concepts, or LLM technologies

• Experience with prompt engineering and generative AI applications

• Experience in creating curated datasets from different data sources, including platforms such as Snowflake.

Shift Timing: 5pm - 2pm

Location: Pune, Hybrid

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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