Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
The Legal Response Team (”LRT”) sits within the Legal and Incident Response (”LiRT”) pillar of Trust & Safety. LRT is comprised of FTEs, contractors, and agents who have been employed through our BPO, IP House, and is responsible for the following workflows:
- Responding to government user data requests
- Responding to third-party civil subpoena and criminal defense subpoena user data requests
- Processing government content reports and/or takedown requests, including those submitted by DSA Article 22 Trusted Flaggers.
The Legal Response Team provides a critical support function for Company compliance and reputation. Applicants will have the opportunity to help this team in continuing to grow and scale its operations and footprint.
This hire will report to the Legal Response Manager and will be based in the San Francisco Bay Area.
What you’ll be doing
- Focus predominantly on established law enforcement request queue work
- Ensure work products meet legal and regulatory requirements specific to job function (financial crime, child sexual exploitation, anti-money laundering, anti-bribery and corruption, data privacy, and IP/Copyright.)
- Follow established SOPs and guidance, including use of appropriate macros and communications with Law Enforcement & Third Parties, as defined by management and Legal for tactical, day-to-day tasks
- Identify gaps in product, process, and policy, and escalates as needed
- Actively develop areas of subject matter expertise such as:
- Developing partnerships with key XfN stakeholders by completing specific, limited-scope projects such as scaling initiatives and tool scoping/feedback
- Executing on all foundational queue work including Kodex tickets, time sensitive cases, and escalations from XfN partners
What you should have
- 3+ years experience in a similar Legal Response role at a technology company
- Knowledge of relevant statutes regarding user data in the US and globally.
- Familiarity with Kodex or similar platforms and ticket topics, including emergency disclosure requests, subpoenas, search warrants, court orders, etc. with basic ability to apply knowledge to ticket work in Kodex
- Demonstrates a continuous improvement or growth mindset; able to receive constructive feedback and make improvements
- Communications are effective, thorough, and clear
Bonus points
- Experience with Kodex
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. There is no formal requirement to work from the office.
The US hourly rate range for this full-time position is $51.92 to $58.40 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.
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What We Do
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
Why Work With Us
Imagine a workplace that not only tolerates but celebrates the unique perspectives each and every person brings to it. One that is representative of the world we want to live, play and work in. Well, imagine no more. Just as Discord gives everyone the power to belong, we are building a workplace that is welcoming and inclusive from the inside out.
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