Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.
Schedule: Monday–Friday | 8:30 AM – 5:30 PM
Be the First Impression. Deliver Excellence Every day.
We’re seeking a professional, service-driven Receptionist to be the welcoming face of our office. This role is all about creating an exceptional first impression — greeting visitors, answering calls, and ensuring every interaction is smooth, professional, and memorable.
As a key part of our client services team, you’ll also support back-office operations, mail, hospitality, and general office functions, ensuring the office runs seamlessly for employees and visitors alike.
What You'll Do
Front-of-Office Excellence
- Deliver 5-star service to all visitors, employees, and callers
- Greet guests, ensure NDA compliance, and log entries in the visitor registration system
- Manage facility access cards and temporary badges, coordinating with Security as needed
- Answer and route inbound calls professionally and promptly
Administrative and Office Support
- Assist with scheduling meeting rooms, ordering catering, preparing materials, and supporting special projects
- Set up and maintain meeting rooms, reception, pantry, kitchen, and conference areas
- Monitor and replenish office and pantry supplies
- Assist with copy/print requests and ensure office equipment is functioning properly
Mail and Back-Office Support
- Sort, distribute, and track inbound/outbound mail and packages
- Support other SPS service areas as needed to maintain top-tier office operations
- Train and guide a back-up on procedures and policies
Team and Client Service
- Maintain discretion, professionalism, and composure when handling sensitive matters
- Proactively seek additional tasks during downtime
- Build strong relationships and contribute to a collaborative, high-performance team
What You Bring
- Client-focused with a polished, professional presence
- Excellent written and verbal communication skills
- Strong organizational, time management, and multitasking abilities
- Adaptable and detail-oriented with a results-driven mindset
- Ability to maintain confidentiality and exercise good judgment
Qualifications
- High School Diploma or equivalent
- 1–3 years of reception, administrative, or concierge experience preferred
- Proficiency (or ability to learn) multi-line phone systems, MS Office, and office equipment
- Ability to maintain a professional appearance and work assigned schedule
Physical Requirements
- Ability to stand, walk, bend, or sit for extended periods
- Ability to lift/move up to 40 lbs., including with wheeled cart assistance
- Manual dexterity to operate standard office equipment
Why This Role Matters
Reception is the first impression of our office. Your professionalism, attention to detail, and proactive support directly impact our clients, employees, and overall workplace experience.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Skills Required
- High school diploma or equivalent
- 1-3 years of reception, administrative, or concierge experience
- Proficiency with or ability to learn multi-line phone systems
- Proficiency with or ability to learn MS Office
- Proficiency with or ability to learn standard office equipment
- Ability to maintain a professional appearance and work the assigned Monday-Friday schedule
- Excellent written and verbal communication skills
- Strong organizational, time management, and multitasking abilities
- Ability to maintain confidentiality and exercise good judgment
- Ability to stand, walk, bend, or sit for extended periods
- Ability to lift or move up to 40 pounds, including with wheeled cart assistance
- Manual dexterity to operate standard office equipment
What We Do
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.
