Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionThe Legal Operations Officer plays a critical role in enabling the Legal function to operate efficiently, consistently, and at scale. By managing and responding to legal requests from third parties and internal stakeholders across multiple jurisdictions and entities (not only Brazil), you ensure that requests are handled accurately, within defined timelines, and in line with legal, regulatory, and internal requirements.
In this role, you will navigate a wide range of request types, balancing speed, quality, and risk. You will take ownership of requests end-to-end, applying structured thinking and sound judgement to determine the appropriate approach, while escalating where needed.
Working closely with Legal, Servicing, Privacy, and cross-functional teams, you will contribute to a high-performing Legal Operation — supporting strong governance, reducing friction, and enabling the business to move forward with clarity and confidence.
Key Responsibilities
Global Legal Request Handling: Monitor, triage, and respond to civil third-party information requests, court orders (e.g., Norwich Pharmacal Orders), subpoenas, tax authority requests (HMRC, IRS), insolvency cases, and freezing orders.
Operational Excellence & SLAs: Meet strict productivity, quality, and SLA standards while managing multiple priorities and tracking personal KPI performance.
Risk Management & Compliance: Assess risks within requests, maintain meticulous audit trails and records, and escalate complex or high-risk cases to Legal Counsel or senior stakeholders when needed.
Litigation & Cross-Functional Support: Take end-to-end ownership of civil claims, litigation support requests and claims against Wise, ensuring thorough investigation, comprehensive information gathering and accurate, well-evidenced responses. Work closely with Legal Counsel and relevant stakeholders to proactively progress cases, resolve outstanding queries and ensure all matters are managed through to completion.
External & Internal Stakeholder Communication: Act as the primary point of contact for external public authorities and third parties.
Continuous Improvement: Support process improvements, update team documentation/knowledge management, assist with onboarding new team members, and contribute data for audits and reporting.
- Relevant Background: Experience handling legal, regulatory, compliance, or complex operational requests in a regulated environment.
English & Communication: Strong written English with the ability to draft clear, accurate, and professional responses for external third parties and internal stakeholders.
SLA & Volume Management: Proven ability to manage multiple competing deadlines simultaneously, balancing speed, high quality, and strict SLAs.
Attention to Detail & Auditability: High precision with a strong track record of maintaining accurate records and clear audit trails across multiple systems.
Analytical Thinking & Research: Skilled in conducting initial research, applying documented guidance, and using structured thinking to solve complex cases.
End-to-End Ownership & Judgment: Strong accountability to drive matters from assessment to completion, balancing operational efficiency with sound risk assessment (and knowing when to escalate).
Adaptability & Resilience: Thrives in fast-paced environments, managing shifting priorities, high volumes, and time-sensitive incidents with a calm, collaborative mindset.
Continuous Growth: Open to QA feedback, operational data, and continuous learning to consistently improve performance and support wider team priorities (Privacy, Legal, CoSec).
Nice to Have:
Relevant Exposure: Prior experience with multi-jurisdictional legal requests, court orders, subpoenas, tax inquiries, insolvency, or civil claims.
Industry & Tools: Background in financial services/global regulated environments and hands-on experience with Zendesk (or similar case-management tools).
Communication & Data: Direct experience drafting responses for courts, law firms, or public authorities, using QA feedback and data to optimize ways of working.
*Please note, only resumes provided in English will be considered*
This is a hybrid position located in São Paulo, Brazil, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to self-relocation.
You’re eligible to work in Brazil, we cannot sponsor Visas for this role.
Benefits:
🩺 Health and dental allowance for you and your dependents - CarePlus (Master 1)
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Experience handling legal, regulatory, compliance, or complex operational requests in a regulated environment.
- Strong written English and ability to draft clear, accurate, professional responses.
- Ability to manage competing deadlines while meeting strict SLAs and quality standards.
- Strong attention to detail and ability to maintain accurate records and audit trails across multiple systems.
- Analytical thinking, initial research skills, and ability to apply documented guidance to complex cases.
- End-to-end ownership, sound judgment, risk assessment, and ability to escalate appropriately.
- Adaptability and resilience in fast-paced, high-volume, time-sensitive environments.
- Openness to QA feedback, operational data, and continuous learning.
- Prior experience with multi-jurisdictional legal requests, court orders, subpoenas, tax inquiries, insolvency, or civil claims.
- Background in financial services or global regulated environments.
- Hands-on experience with Zendesk or similar case-management tools.
- Experience drafting responses for courts, law firms, or public authorities.
- Ability to use QA feedback and data to optimize processes.
- Eligibility to work in Brazil without visa sponsorship.
- Ability to commute to the São Paulo office or relocate, with a minimum of three office days per week.
Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — U.S. materials describe extensive paid leave (PTO, sick time, holidays, “Me Days,” volunteer and compassionate leave) plus a paid six‑week sabbatical after four years. Feedback suggests the time‑off package is a standout element of the offering.
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Parental & Family Support — Benefits information highlights up to 18 weeks of fully paid parental leave in many locations, with clear tenure qualifiers in some markets. Feedback suggests these policies are robust and a notable strength.
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Equity Value & Accessibility — Company and job-posting materials indicate RSUs are a regular part of compensation, with a shift toward RSUs since 2022. Feedback suggests the equity component is a relatively substantial part of total rewards.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
