Legal Operations Manager

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Legal Operations Manager, you will bring your creativity, energy, and tech-savvy expertise to support our high-growth, e-commerce technology company. You will manage contract workflows, support compliance, and drive process improvements while working closely with all levels of the legal team and cross-functional partners. This role is ideal for a self-motivated legal operations professional with a background in technology, procurement, and corporate administration who thrives in a fast-paced environment and enjoys developing new skills.

Responsibilities

• Manage and support the workflow for various contract documents, including NDAs, procurement agreements, client agreements, and renewal forms for our technology offerings to meet company objectives.
• Provide contracting support for the in-house procurement team by leading or assisting with specific requests in collaboration with the legal team.
• Assist with improving and managing agreement templates, policies, and processes to address recurring business needs
• Help drive process improvements and support our contracts lifecycle management (CLM) linitiatives and updates.
• Oversee insurance policy applications, renewals, questionnaires, insurance certificate requests, and related processes.
• Assist with bankruptcy proofs of claim and submissions and provide administrative litigation support for client disputes as needed.
• Support in-house counsel on data security and privacy matters, working cross-functionally with the information security team to document and respond to data deletion and correction requests and manage related processes.
• Prepare, review, and manage annual reports, Secretary of State filings and document orders, required notice letters, certifications, information requests, and administrative filings, including tracking and calendaring compliance-related deadlines.
• Act as a liaison between internal and external clients to efficiently drive the contract review and approval process and provide project management support for various ad hoc data collection projects as needed.
• Support transactional business development initiatives.
• Perform various other projects and duties as assigned.

Qualifications 

Minimum Qualifications  

• 5+ years of relevant experience, ideally with both a law firm and an in-house corporate legal team, supporting contracts management and corporate administration.
• Excellent verbal, written, analytical, and persuasive skills, including contract negotiation, and the ability to interact effectively and collaboratively with all levels of employees and management.
• Resourceful, inquisitive, and driven to learn new skills with a strong desire to gain a comprehensive understanding of the company's business.
• Strong organizational skills to manage multiple projects with shifting priorities and high attention to detail.
• A team player with superior interpersonal skills, a positive attitude, and a sense of humor who works effectively in a collaborative environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Slack, SharePoint, Salesforce and DocuSign, with experience using CLM systems.

Preferred Qualifications 

• A degree in a related field, such as paralegal studies, legal studies, business administration, or a similar discipline.
• Related experience in the e-commerce industry.

Travel Required

Up to 10% (adjust % for roles where travel is frequent)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, and Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture and supplies
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.