Jobs at Rithum

Lead paid search and retail media strategy for enterprise clients, translating business goals into media plans and optimizing budgets, bids, audiences, creative, attribution, pacing, and ROAS. Advise clients on platform capabilities and emerging advertising trends, analyze performance, present insights, collaborate with Client Success, Technical Account Management, and Product teams, and mentor account managers. The role also emphasizes AI-enabled workflows, stakeholder management, and portfolio growth.

Owns the end-to-end procurement lifecycle, including intake, sourcing, renewals, negotiations, purchase orders, vendor onboarding, and invoice matching. Runs sourcing events, evaluates vendors, develops savings cases, and partners with Legal, Security, Privacy, IT, and Finance. Uses AI for contract analysis, research, communications, and workflow optimization while verifying outputs. The role also improves procurement processes, tracks cycle time and savings, manages request pipelines, and enables stakeholders through training and playbooks.

Administers initiative intake, maintains the portfolio system of record, produces executive reporting, tracks milestones, dependencies, risks, and issues, and prepares governance materials. The role supports prioritization and resourcing decisions through KPI analysis, status reporting, decision logs, and operating cadence management. It also improves reporting workflows through automation and AI tools while ensuring portfolio data remains accurate and current.

Provides Tier 1 and 2 software support through portal, email, phone, and chat. Documents issues, communicates proactively with clients, escalates technical problems to Engineering, maintains knowledge resources, identifies support trends, and participates in on-call coverage. The role also supports performance goals, workload management, special projects, and team enablement by mentoring new members and assisting Level 1 agents.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Leads and develops a team of Client Success Managers serving strategic B2B SaaS accounts. Responsibilities include driving adoption, value realization, retention, renewals, expansion, executive relationships, escalations, portfolio health, cross-functional collaboration, and responsible AI adoption. The role also oversees hiring, coaching, performance management, and operational improvement while supporting complex enterprise client needs.

Leads technical discovery, solution design, implementation, optimization, and training for complex enterprise SaaS clients. Owns integrations involving product data feeds, APIs, and FTP; manages high-impact projects; resolves advanced technical issues; develops enablement content; mentors junior team members; and partners with Sales, Product, Engineering, and Client Success to improve client outcomes and processes.

Leads technical discovery, solution design, and complex SaaS implementations for enterprise clients. Owns onboarding projects, API and product data feed integrations, troubleshooting, platform training, and client enablement. Partners cross-functionally with Sales, Product, Engineering, and Client Success; mentors junior team members; develops documentation and training content; advocates for clients; and uses AI to improve implementation planning, research, communication, and workflow efficiency.

Manage enterprise client accounts and execute digital and retail media campaigns across major advertising platforms. Develop media strategies, set up and optimize campaigns, manage budgets and bids, analyze performance, deliver client reporting, and identify growth opportunities. Act as a trusted advisor while collaborating with client success, technical account, and product teams. The role also requires staying current with retail media trends, educating clients, and applying AI to improve efficiency and outcomes.

Manage enterprise client accounts and lead the planning, execution, optimization, and reporting of digital and retail media campaigns. Develop media strategies, manage bids and budgets, analyze performance, advise clients, identify growth opportunities, and collaborate with client success, technical account, and product teams. The role requires hands-on experience with major advertising platforms, strong analytical and communication skills, and the ability to apply AI to improve campaign efficiency.

Drive technical product initiatives end-to-end: translate business priorities into technical requirements, manage discovery through launch, coordinate cross-functional teams, prioritize platform risks and enhancements, and enable adoption using data, client feedback, and AI tools.

Serve as a strategic presales advisor for retail and brand clients: lead technical discovery, demos, POCs, ROI analyses, RFI/RFP responses, executive engagements, and cross-functional handoffs to drive new revenue and close complex, multi-stakeholder e-commerce deals.

Serve as a senior presales technical advisor to sales, leading discovery, demos, proofs-of-concept, and executive-level business cases. Drive revenue by translating technical capabilities into ROI-focused value propositions, respond to RFIs/RFPs, and ensure smooth handoffs to services and product teams.

Act as a technical strategic advisor to sales, leading discovery, demos, proofs-of-concept, ROI analyses, and executive-level business cases to win and expand ecommerce and retail accounts. Translate technical capabilities into business value, respond to RFIs/RFPs, and communicate product and market feedback to product and services teams to ensure smooth handoffs.

Lead technical pre-sales for retail and brand clients: run discovery, deliver demos and POCs, build ROI-driven business cases, engage executive stakeholders, respond to RFPs, and transition deals to services teams.

Provide technical presales expertise to win and expand ecommerce accounts: lead discovery, demos, proofs-of-concept, ROI/business-case development, engage executive stakeholders, respond to RFIs/RFPs, and coordinate product and services handoffs.

Serve as a senior presales technical advisor to global sales: lead discovery, demos, proofs-of-concept, ROI/business cases, RFI/RFP responses, executive engagements, and cross-functional handoffs to win and scale e-commerce and retail client deals.

Lead technical presales for retail and brand clients: drive revenue, run discovery, deliver demos and POCs, build executive business cases/ROI, respond to RFPs/RFIs, and hand off to services while informing product strategy.

Provide in-house legal counsel across the Americas on commercial contracts (SaaS, licensing), employment matters, corporate governance, privacy, compliance, and AI governance. Negotiate agreements, support HR and cross-functional stakeholders, implement legal operations and AI-enabled workflows, coordinate external counsel, and contribute to process and policy development to manage enterprise risk and support growth.

Serve as a technical strategic advisor to sales, leading discovery, demos, POCs, ROI analyses, and executive-level business cases to win retail and brand ecommerce deals. Drive revenue with new and existing accounts, respond to RFIs/RFPs, translate technical capabilities into business impact, and hand off requirements to services and product teams.