Legal Operations Business Analyst

Acting as an integral part of the Legal Operations Team, the Legal Operations Business Analyst will act as the key liaison between the law department and business stakeholders in supporting the delivery of legal technology solutions in line with business requirements and within project timeframes.

This role is key to ensuring successful delivery of legal technology projects by performing all functions necessary, such as requirements gathering, solution design, system testing, end user training, stakeholder engagement and project management.  

Key Responsibilities 

• Act as subject matter expert for implementation of Contracts Lifecycle Management (CLM) tool for the legal department globally

• Owning User access process including adding new users, deactivating new users both for existing legal technology and new technology 

• Leading quarterly access review process for internal audit and reporting 

• Creating and serving as an escalation point for template maintenance and contract issues 

• Providing training to legal team on legal technology solutions

• Responsible for Clause library updates for the CLM

• Implementing periodic updates to the CLM platform 

• Liaising extensively with both internal and external clients

• Identifying and implementing improvements to existing E-Billing and Matter Management technology

• Outside of exiting tools and CLM, working closely with Legal Department to develop technology roadmap

Requirements

Mandatory 

• Bachelor’s degree in Business, Information Technology Management or related discipline

• 4+ years of industry experience in Legal Operations or related experience

• Experience working in global corporation preferred.

• Minimum of 2 years of direct experience in a business analyst or legal operations role

• Experience using and or implementing legal technology such as Contract Lifecycle Management (CLM) preferred

• Knowledge of all phases of software implementation lifecycle including requirements analysis, design, development, testing (integration, user, and performance), implementation, and support

• Experience working on a global legal technology implementation of either a CLM solution or an e-Billing and Matter Management solution.  

• Additional Skills:

• • Must have a thorough understanding of how to interpret customer business needs and translate them into functional and operational requirements (Visual and written)

  • Ability to lead and implement business solutions that balance technical capability, cost, and time, against business need is required

  • Ability to successfully engage in multiple initiatives simultaneously is required

  • Must possess strong leadership skills and generate enthusiasm among team members

  • Ability to work independently with users to define concepts, under direction of project managers is required

  • Must be capable of functioning as both Business Analyst and Project Manager for small projects

  • Must possess strong analytical, organizational and time management skills

  • Must possess excellent verbal and written communication skills

  • Ability to interact professionally with a diverse group including executives, directors, managers, and subject matter experts is required

  • Ability to push creative thinking beyond the boundaries of existing industry practices and business customer mindsets is desired

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

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