At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Legal Operations Administrator supports the efficient functioning of the Legal Department by overseeing administrative processes, legal systems, document management, and operational workflows. This role ensures that legal operations run smoothly, deadlines are met, and the department has the tools, data, and support needed to operate effectively. The Legal Operations Administrator partners closely with attorneys, contracts managers, compliance teams, and cross‑functional business units to enhance productivity, streamline processes, and maintain high standards of accuracy and confidentiality.
ResponsibilitiesPrincipal Duties and Essential Responsibilities:
- Manage day‑to‑day administrative operations of the Legal Department, including scheduling, correspondence, filing, and departmental coordination.
- Maintain legal databases, contract management systems, matter management tools, and other legal technology platforms.
- Support the contract lifecycle process, including intake, tracking, routing, execution, and storage.
- Administer legal calendars, deadlines, and compliance timelines; ensure timely reminders and follow‑up.
- Assist with preparing, organizing, and maintaining legal documents, templates, and records.
- Coordinate with internal stakeholders and external counsel for documentation, information requests, and project updates.
- Generate reports and dashboards related to matter status, contract workflows, legal spend, KPIs, and departmental metrics.
- Support budget tracking, invoice review, and outside counsel management.
- Implement and maintain process improvements related to legal operations efficiency.
- Assist with audits, compliance initiatives, and policy updates as needed.
- Ensure adherence to confidentiality, data security, and legal record‑keeping standards.
- Support legal team onboarding, training sessions, and maintenance of departmental resources.
Minimum Requirements:
- Bachelor’s degree in Business Administration, Legal Studies, or related field; or equivalent work experience.
- 2+ years of administrative or operations experience, ideally within a legal, compliance, or corporate environment.
- Familiarity with legal terminology, legal documents, and standard legal processes.
- Experience working with legal technology tools such as contract management systems, document management systems, or matter management platforms.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent attention to detail, accuracy, and follow-through.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and general office technology.
- Strong written and verbal communication skills.
- Ability to handle sensitive information with discretion and professionalism.
Preferred Qualifications:
- Prior experience working in a law firm, corporate legal department, or compliance environment.
- Experience with legal operations software such as Ironclad, Coupa, Legal Tracker, Onit, or similar platforms.
- Knowledge of contract lifecycle management (CLM) processes.
- Familiarity with e‑billing systems or legal spend management.
- Experience supporting process improvement or legal tech implementation projects.
- Certification in legal operations or paralegal studies (e.g., CLOC, ACEDS, NALA).
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What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
