About Docketly:
Docketly, sister company to ABC Legal Services, is a growing company based in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By combining our proprietary software with a nationwide network of attorneys, we’ve redefined what’s possible in legal support services.
What you'll do
- Own a portfolio of open court hearings — calling, texting, and emailing attorneys to secure coverage daily
- Negotiate rates in real time, including above-standard offers in low-supply markets, while maintaining margin discipline
- Triage competing priorities under tight deadlines and communicate decisions clearly to your team
- Manage scheduling changes, cancellations, and urgent coverage gaps with a solutions-first mindset
- Confirm assignments, track metrics, and keep scheduling data accurate for reporting
- Partner with internal teams to improve execution and resolve coverage challenges proactively
What we're looking for
- Proven high-volume outbound or inbound call experience — you're comfortable on the phone and efficient with every call
- Real negotiation experience: you know how to handle a counteroffer, hold margin, and still get the yes
- Strong triage instincts — you can prioritize quickly, make sound judgment calls, and explain your reasoning
- Highly organized with the ability to manage multiple open cases simultaneously without dropping the ball
- Tech-savvy and quick to learn new systems; experience with scheduling or CRM platforms is a plus
- A track record of hitting or exceeding performance metrics in a KPI-driven environment
You'll thrive here if you've worked in…
- Inside sales, collections, or a high-volume call center environment
- Staffing coordination, dispatch, or gig platform operations
- Any role where you worked a phone, hit a number, and solved problems under pressure
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Pay Range: $20.00 to $20.00 an hour
Schedule: Monday through Friday, In Person in our Longmont, CO Office.
Skills Required
- Proven high-volume outbound or inbound call experience
- Real negotiation experience
- Strong triage instincts for prioritization
- Highly organized with case management skills
- Tech-savvy with experience in CRM or scheduling platforms
- Track record of performance in KPI-driven environment
What We Do
ABC Legal, trusted by over 50,000 professionals, including law firms, businesses, government agencies, and individuals, stands as the largest provider of service of process. Additionally, we serve as the official process server for the U.S. Department of Justice. Our subsidiary, Docketly, operates seamlessly within our digital ecosystem, offering appearance counsel on a bespoke platform designed for efficiency. We optimize the legal process by leveraging cloud-based applications compatible across desktops, browsers, and smartphones, ensuring partners and clients save time and resources while maintaining utmost compliance, control, and transparency. With a network of over 3,000 process servers spanning across all 50 states and 77 countries, ABC Legal is headquartered in Seattle, WA. Explore our legal solutions and learn more about our subsidiary company, Docketly, at www.abclegal.com.
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