Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.
The Community You Will Join:
The Legal Investigations team provides dedicated investigation support for the legal team. Legal Investigations team members provide operational subject matter expertise across a variety of Community Support and Trust related topics; they support fact investigations and serve as witnesses in litigated matters.
The Difference You Will Make:
The Investigations associate will be responsible for providing key investigative information and testimony for legal matters including user demands and litigation complaints. You will also assist legal by taking action on accounts as directed in order to resolve pre-litigation consumer demands, complaints and other issues.
As a Legal Investigations associate you are expected to uphold the professionalism and confidentiality of the department at the highest level. You’ll engage with senior stakeholders for the resolution of problems and support the legal team with knowledge and expertise on a wide range of topics.
A Typical Day:
- Manage complex, sensitive, and urgent investigations and research for legal matters and provide information and findings to various stakeholders.
- Coordinate cross functional efforts at the direction of legal.
- Participate as a witness in declarations, depositions, hearings, and trials.
- Contribute to team initiatives, including operational improvements.
Your Expertise:
- Communication: You can be relied upon to effectively synthesize and communicate complex ideas in a variety of settings, including written communication. You are able to accurately convey the message in a manner that is clear and concise for the intended audience.
- Initiative: You understand the importance of working hard and being proactive. You are willing to invest your energy into new challenges. You are a self starter and are able to recognize issues and escalate as necessary.
- Problem Solving: You are able to quickly identify and propose effective solutions to a variety of situations. You are creative in your problem solving and are able to use all resources available to you in order to come to an effective resolution.
- Minimum 3-4 years experience working in a legal, policy or regulatory field preferred.
- Availability to work 40 hours a week typically during Pacific time zone business hours, with flexibility for occasional court/hearing-driven needs.
- Strong analytical skills - ability to prepare concise, accurate and relevant reports for Legal based on platform investigations and understanding of claims/requests.
- Experience with a variety of web-based platforms and systems. The ability to learn these systems quickly and build expert-level knowledge, as needed. SQL expertise is a plus.
- Strong attention to detail.
- This role may involve occasional travel.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$80,000—$94,600 USD
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What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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