Customer Success/Product manager - Oslo

At Newcode.ai, we're transforming how law firms and legal professionals harness AI for real-world impact. As part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the bleeding edge of AI and legal innovation — shaping not just our product, but the future of legal work itself.

We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, love solving complex problems, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.

Role Overview

As a Customer Success/Product manager at Newcode.ai, you are the critical bridge between our customers and our product & engineering team. You will embed yourself deeply into the workflows of lawyers and legal teams — building a genuine understanding of how they work and where AI can make a meaningful difference — then translate those insights into AI-powered solutions, optimised prompts, and structured workflows that deliver real, measurable value.

You will serve as a strategic partner throughout the entire customer journey, guiding firms from onboarding through adoption, expansion, and long-term value realization, while acting as an internal advocate for their needs and a driving force behind our AI product development. At the same time, you will bring a commercial mindset to the role — owning customer relationships, identifying growth opportunities, and getting your hands dirty configuring and improving the product itself.

In short, you are equally comfortable running a workshop with a law firm partner and contributing to a product meeting with our engineering team.

• Drive Legal Innovation

• Collaborate with legal, product, and engineering teams to identify, scope, and implement AI-powered legal solutions with and for our partners and clients
• Document solutions, create internal knowledge assets, and contribute to a bank of scalable legal engineering playbooks, helping supercharge our future growth

• Ownership of Customer Journey 
• Lead onboarding and workshops for legal teams, supporting pilot projects and ensuring successful user adoption for new workflows and tools
• Establish clear benchmarks and milestones with customers, track progress, and own renewals and expansion discussions — proactively identifying opportunities for growth within existing accounts

• Strategic Enablement & Adoption
• Identify and implement use cases that align with customer goals 
• Drive measurable adoption by deeply understanding how lawyers work, translating those insights into solutions that deliver real, tangible value — and continuously refining them as needs evolve

• Customer Impact  
• Serve as the internal voice of the customer — advocating for their needs, following through on feedback, and ensuring it shapes how our AI solutions and product develop
• Identify and create market opportunities  

• Team Excellence 
• Build the team and meaning of customers success  
• Shape a culture of accountability and excellence  

Experience & Qualifications 

• Legal expertise
• Experience in a legal environment (law firm, in-house, or legal tech), and a genuine curiosity for technology’s role in enabling new frontiers for law
• A degree in law
• Customer Success / Project management
• Proven track record of implementation of AI in the legal sector, or of driving retention, expansion, and satisfaction in enterprise accounts 
• Experience facilitating workshops, onboarding, project management, and strategic account planning for customers 

• Tech fluency
• You have a passion for tech, AI and automation, and you’re always eager to experiment and learn
• Analytical mindset, with the ability to structure ambiguous problems, evaluate AI outputs,
  and spot areas for improvement in legal processes
• Strong data-driven mindset
• Strong communication skills:
• You excel at translating between legal and technical perspectives and working with diverse teams
• High EQ and comfortable navigating C-level conversations and working with stakeholders across teams 
• Fluency in English and Norwegian 

Who you are 

• Proactive person; you reach out, spot and go for opportunities 

• An itch to solve problems and a creative drive 
• Reliable and trustworthy  

• Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes  
• Growth mindset: Build on feedback, iterate quickly and are motivated by delivering outcomes

• Team player mentoring others and contributing to a culture of inclusion and excellence 
  

• Culture of trust and excellence: Be part of a team that values reliability, respect, and initiative, where everyone’s contribution matters and diversity drives creativity.
• Collaborative environment: Work with talented, driven peers on bleeding-edge legal engineering solutions with real-world impact.
• Growth and ownership: Shape your role as we grow. Take ownership and drive outcomes from the start of your journey.
• Inclusive culture of excellence and trust: We reward initiative, respect, integrity, and teamwork, and are committed to building a global, inclusive team. Your drive, curiosity, and ideas matter more than your background

Ready to shape what’s next? Apply today and join us in building a smarter, more efficient world powered by AI.