We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
We need someone who can lead our legal projects
You’ll own legal projects that require tight coordination, clear tracking, and zero dropped balls - things like iterating on the templates and playbooks, coordinating across outside counsel (corporate, immigration, commercial, employment), organizing the cap table with high precision and accuracy, and keeping complex deals moving across Sales, Finance, and founders.
We have a contract bottleneck problem. We're doing 10+ customer contract reviews per month and growing fast. Every redline that sits too long kills a deal. We need someone who can own contract review, move with urgency, and help us build our contract operations process from scratch as we scale from 10M to 100M ARR.
You've touched legal or contract work before (or you're just really sharp)
You have some exposure to legal work or contract management - maybe from a paralegal agency, law firm, or contract team. Or you're just smart with great attention to detail and can figure this out fast.
You want to move faster than legal typically moves
You're sick of the pace at traditional legal environments and want to operate at startup speed. You can look at a customer redline, understand what actually matters, and make judgment calls without escalating everything.
You're comfortable building systems as you go - no one's handing you a playbook. You move fast without being sloppy.
You're keen to be a generalist
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love.
Beyond contract review, you'll support paralegal work across the company and work directly with founders to keep deals moving.
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!
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What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
