TennCare's Office of General Counsel (OGC) requires the services of 1 Legal Assistant (LA) contract resource staff to support a significant increase in communications from advocates and legal organizations, which has expanded OGC’s administrative workload and diverted attorney time from higher-value legal work. OGC serves as the agency’s primary avenue for advocates to raise legal disputes, program concerns, and questions involving TennCare applicants and members—an established pathway that helps resolve issues early, provides guidance on remedial actions when needed, and mitigates litigation risk. However, the volume of incoming communications has grown substantially (including a cited 799% increase in emails from key advocacy organizations between 2022 and 2026), driving increased requirements for consistent tracking, reporting, and timely responsiveness.
Skills Required
- Manage shared inbox: continuously monitor messages and route inquiries to appropriate business groups
- Apply internal color-coded tags to support workflow tracking and reporting
- Maintain organized inbox to prevent missed requests, archive and reopen email threads appropriately
- Maintain and update central tracking spreadsheet for matters initiated through the shared inbox
- Create weekly agendas from the central tracker and prepare twice-weekly update reports for General Counsel meetings
- Conduct monthly reviews of archived emails for accuracy and proper categorization
- Provide meeting support including note-taking and meeting preparation
- Assist with calendar maintenance and answering calls as needed
- Provide document review support as capacity allows
- Ability to work in a hybrid role in Nashville, TN and meet timeliness and responsiveness expectations
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
