Interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it’s your game. So let’s win together.
Job DescriptionThe role in a nutshell:
This role is all about your contribution to the set-up, implementation, development and monitoring of customer protection and compliance policies. You will have a key function in satisfactory complaint settlement within our international Customer Service. Furthermore, you will provide expertise to other units within the group on topics falling into the mentioned areas.
What you’ll be doing:
- Handling and assessment of customer cases falling into customer protection field while contributing to the development of the operative framework
- Prevention and settlement of major complaints from customers
- Providing consultation and expertise to Customer Services and within the Group on operational matters with legal, regulatory and compliance implications
- Contributing to internal and external audits
- Contributing to relevant CS and company-wide projects
What we need from you:
- Interest and/or experience in customer protection, legal matters, mediation, risk management, anti-money laundering, compliance or regulatory matters, especially in the same industry, will be considered an asset
- High level of English (C1/C2)
- Intermediate or higher level of Portuguese (B1/B2)
- Good level in any additional language will be considered a plus
- Willingness to work in shifts
- Good team player
- Analytical mind and critical thinking
- Self-motivated, proactive, flexible and stress-resistant personality
- Excellent communication, networking, and conflict management skills
- High-quality oriented and able to cope with complexity
Desirable:
Customer Service experience
Additional InformationBenefits:
- Hybrid working
- Group Bonus plan
- Share Save scheme
- Personal Medical Insurance
- Food Vouchers for 150 BGN per month
- Dental Allowance (up to 200 BGN per year, 100 BGN during probation)
- 25 days of annual leave
- Personal development leave (2 additional days)
- Volunteering (2 additional days)
- Additional 'It's Your Game Day' off to use in December or January
- Multi-Sport Card (Self Contribution)
- Free subscription to wellbeing app Unmind
- 90 BGN Monthly support for transport costs and utilities
- Life Insurance
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Sounds interesting?
Then join us!
#LI-Hybrid
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Entain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entain and has not been reviewed or approved by Entain.
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Strong & Reliable Incentives — Feedback suggests performance-linked bonuses and variable pay are a core component, with annual increases and bonus opportunities visible across roles. Company policies outline annual bonuses and long-term incentives tied to KPIs and individual goals.
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Healthcare Strength — Feedback suggests access to private medical or HMO coverage, dental care, health screening, and life insurance in several locations. Everyday provisions like healthcare support are repeatedly highlighted alongside core pay.
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Wellbeing & Lifestyle Benefits — Feedback suggests the package includes structured wellbeing programs and extra paid days such as Entain & Enhance days and an “It’s Your Game” day. Everyday perks like free meals, snacks, and coffee add lifestyle value in some sites.
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What We Do
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives. At Entain, it’s your game. We’re ready to play – are you?
