The Role
Lead firm-wide non-legal operations across 16 Texas offices, managing seven department heads across intake and sales, marketing, billing, HR, facilities and IT, finance, and administration. Own operational strategy, KPIs, CRM governance, financial controls, budgeting, cash flow, collections, hiring, SOP standardization, and executive reporting. Partner with department managers to scale operations, improve performance, and support new-location expansion.
Summary Generated by Built In
The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (16) offices in Texas: (2) offices in Houston (Corporate and The Heights,) and (1) office in Abilene, Atascocita, Austin, Humble, Kingwood, Dallas, El Paso, Fort Worth, Galveston, Richmond, Rockwall, San Antonio, The Woodlands and Victoria and more on the way!
About the Law Office of Bryan Fagan, PLLCWe are a premier, rapidly scaling law firm ($25M+ heading to $30M+) that grows through robust, standardized systems rather than individual heroics. To support our multi-location expansion across Texas, we are adding a top-tier operating executive to lead all firm-wide non-legal operations.
The OpportunityThis is a pure operations leadership role with zero legal counsel, case strategy, or attorney-supervision authority. As the Executive Legal Administrator, you will serve as the single accountable executive for our business operations, directly managing 7 key department managers (Intake/Sales, Marketing, Billing/Collections, HR, Facilities/IT, Finance, and Office Administration).
If you are a metrics-driven operations leader who excels at scaling multi-unit operations and managing other managers, this is your opportunity to drive high-level strategy and execution in a highly successful firm.
Key Responsibilities
- Manager of Managers: Directly lead, coach, and evaluate our department heads to build high-performing administrative teams.
- Intake & Sales Oversight: Drive conversion KPIs (speed-to-lead, consult-to-hire) and maintain firm-wide HubSpot pipeline discipline.
- Financial Oversight & Controls: Partner with the Finance Manager to own firm-wide budget-to-actual accuracy, payroll, operational cash flows, and monthly variance reporting.
- Marketing & Growth Alignment: Partner with the Marketing Manager to align lead volume with intake capacity, managing cost-per-case-signed.
- Billing & Collections: Maintain a high collections rate and realization rate, addressing systemic billing bottlenecks.
- HR & Administration SOPs: Oversee hiring velocity, retention, and onboarding consistency; standardize administrative SOPs for seamless opening of new locations.
- Executive Reporting: Build and own the firm-wide executive scorecard, presenting monthly performance and corrective actions directly to the Owner/Managing Partner.
Skills, Knowledge and Expertise
- Experience: 7–10+ years of progressive operations leadership experience, preferably in high-volume regulated services (e.g., legal, healthcare, franchise, or multi-unit services). BA/BS in related field, legal industry background and MBA highly preferred.
- Leadership: Proven track record of managing managers, hiring, developing, and leading high-performing business leaders.
- P&L Expertise: True ownership of financial statements, cash flows, and budget variances.
- Systems & CRM: Strong experience with CRM governance at scale; HubSpot is highly preferred.
- Presence: Strong executive presence—comfortable being accountable for firm performance and implementing corrective actions.
Benefits
- Competitive Pay!
- Paid Time Off
- Competitive Benefits Package: Including Medical, Dental, and Vision insurance, Short and Long Term Disability Insurance, as well as Voluntary Term Life Insurance.
- A robust 401K plan with a match of up to 5%.
- Business casual Work Environment
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- 7-10+ years of progressive operations leadership experience
- Experience managing managers and developing high-performing business leaders
- Ownership of financial statements, cash flows, and budget variances
- Strong CRM governance experience at scale
- Strong executive presence and accountability for firm performance
- Bachelor's degree in a related field
- Experience in high-volume regulated services, preferably legal, healthcare, franchise, or multi-unit services
- Legal industry background
- MBA
- HubSpot experience
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The Company
What We Do
The Law Office of Bryan Fagan, PLLC is a Texas-based law firm specializing in family law, divorce, child custody, estate planning, probate, and criminal law. With multiple offices across the state, the firm provides compassionate, results-driven legal representation. Their team is dedicated to guiding clients through complex legal matters with personalized attention, ensuring their rights are protected and they receive clear, effective advocacy during challenging life transitions.
